Dynamics 365 & Power Platform’s 2023 Release Wave 2: Key Features You Need to Know!

by | Oct 18, 2023 | Microsoft Dynamics 365, Power Platform, Sales / CRM

The business world is continually evolving, and so are the tools that drive it.

Microsoft’s Dynamics 365 and Power Platform have been at the forefront of this transformation, empowering organisations to simplify operations, enhance customer engagement, and drive innovation.

With the 2023 Release Wave 2, Microsoft is set to introduce many exciting features and enhancements that promise to revolutionise further how businesses operate.

This blog post will delve into the key features you need to know about in Dynamics 365 and the Power Platform’s Release Wave 2 for 2023.

Dynamics 365 Release Wave 2 Overview

Release waves are part of Microsoft’s commitment to updating Dynamics 365 and Power Platform users with new capabilities and features.

The 2023 Release Wave 2 is no exception, bringing many innovations to the table, focusing on improving user experience and empowering businesses to adapt to an ever-changing environment.

Here’s a glimpse of some of the most exciting updates in Dynamics 365 and Power Platform’s 2023 Release Wave 2:

Dynamics 365 Finance and Operations:

Dynamics 365 Finance and Operations has long been a go-to solution for financial management and enterprise resource planning.

The 2023 Release Wave 2 introduces enhancements that will make it even more powerful and versatile. Some notable features include:

  • AI-Driven Insights: Utilising advanced AI capabilities, Finance and Operations will offer predictive insights into cash flow and other financial aspects, helping organisations make data-driven decisions.
  • Automated Business Processes: The new release improves automation, simplifying business processes and reducing manual intervention.

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Dynamics 365 Sales:

Sales are the lifeblood of any business, and Dynamics 365 Sales empowers organisations to sell more intelligently and efficiently. The upcoming release focuses on elevating the sales experience with AI-driven features and more:

  • AI-Enhanced Forecasting: Predictive analytics will help sales teams anticipate customer needs and market trends, making accurate sales forecasting easier.
  • Conversation Intelligence: With built-in conversation intelligence, sales reps can get insights from customer interactions and refine their approach for better results.

Dynamics 365 Marketing:

Effective marketing is crucial for any business looking to expand its reach and attract new customers. The 2023 Release Wave 2 for Dynamics 365 Marketing introduces features that enhance marketing campaigns and customer engagement:

  • Customer Journey Enhancements: Enhanced journey orchestration, A/B testing, and customer segmentation capabilities give marketers greater flexibility and control.
  • Data-Driven Personalisation: Leveraging AI, Dynamics 365 Marketing offers improved personalisation capabilities, ensuring that the right message reaches the right audience at the right time.

 Dynamics 365 Customer Service:

Customer service is often the battleground where businesses can differentiate themselves. Dynamics 365 Customer Service is designed to help companies excel in this area with the following key features:

  • Omnichannel Engagement: The 2023 Release Wave 2 expands omnichannel capabilities, enabling seamless customer interactions across various channels.
  • AI-Driven Self-Service: AI-driven self-service options like chatbots and knowledge management tools enhance customer support, reducing response times and enhancing customer satisfaction.

Dynamics 365 Field Service:

    Field Service ensures that technicians have the tools and information they need to provide top-notch service in the field. The 2023 Release Wave 2 for Dynamics 365 Field Service brings several enhancements, such as:

    • Predictive Maintenance: Using IoT and AI, Dynamics 365 Field Service can predict equipment failures and schedule maintenance proactively, reducing downtime and costs.
    • Resource Optimisation: Improved scheduling and resource allocation features help field service teams work more efficiently and improve customer satisfaction.

    Power Platform Updates

    The Power Platform, consisting of Power BI, Power Apps, Power Automate, and Power Virtual Agents, complements Dynamics 365 by providing a low-code/no-code environment for building custom solutions.

    The 2023 Release Wave 2 brings numerous updates and innovations to the Power Platform:

    MICROSOFT POWER PLATFORM - 2

    Power BI:

    Power BI is a powerful business intelligence tool that enables organisations to transform data into actionable insights. In this wave, Microsoft is focusing on enhancing the self-service analytics experience with features like:

    • Dataflows Enhancements: Dataflows will offer more flexibility and scalability, making connecting to various data sources and building comprehensive data pipelines easier.
    • Improved AI Capabilities: Enhanced AI capabilities enable more advanced data analysis and visualisation, helping users make more informed decisions.

    Power Apps:

      Power Apps is all about building custom applications with ease. The 2023 Release Wave 2 aims to make app development more accessible and robust with features like:

      • Enhanced Integration: Power Apps will offer deeper integration with Microsoft 365 and other services, simplifying the creation of apps that span multiple platforms.
      • AI-Infused Apps: The update will allow users to infuse AI into their apps, making them smarter and more capable of automating tasks.

      Power Automate:

      Power Automate is all about automating workflows and processes. In this release wave, Microsoft is introducing new capabilities to streamline automation:

      • Process Advisor: Power Automate will provide insights and recommendations to help users identify automation opportunities and improve existing processes.
      • Enhanced Robotic Process Automation (RPA): RPA capabilities will become more accessible and integrated, allowing users to automate repetitive tasks more efficiently.

      Power Virtual Agents:

      Power Virtual Agents make it easy to build chatbots and virtual assistants. The 2023 Release Wave 2 enhances this tool with:

      • Enhanced Authoring Experience: Building chatbots will become more intuitive and user-friendly, even for those without coding expertise.
      • Natural Language Processing: Improved natural language understanding will result in more human-like interactions with chatbots, enhancing customer engagement.

      Preparing for the 2023 Release Wave 2

      As with any major software update, preparation is key to ensure a smooth transition and maximise the benefits of the new features. Here are some steps to consider:

      1. Stay Informed: Keep a close eye on Microsoft’s official documentation and communication channels to learn about the specific release schedule and detailed feature descriptions.
      2. Assess Your Current Environment: Evaluate your organisation’s current use of Dynamics 365 and the Power Platform to identify areas where the new features can bring the most value.
      3. Training and Education: Invest in training and education for your team members to ensure they can effectively leverage the new features.
      4. Testing: Before deploying the update in your production environment, perform thorough testing in a sandbox environment to identify any potential issues or conflicts with existing configurations.
      5. Plan Your Implementation: Develop a clear plan for rolling out the new features, including communication with your team and end-users, and consider piloting the updates in specific departments or teams.
      6. Monitor and Optimise: After the update, continuously monitor the performance and user feedback to make necessary adjustments and optimisations.

      In conclusion, the 2023 Release Wave 2 for Dynamics 365 and the Power Platform promises to bring exciting features and enhancements that will empower organisations to operate more efficiently and engage with their customers more effectively. By staying informed, preparing adequately, and making the most of the new capabilities, businesses can position themselves for success.

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