Managed Services

Enabling efficient systems with lower operational expenses

Reliable business information technology is critical.

It is the strength behind business growth, especially during challenging times. However, managing these systems can be time-consuming and costly for your team.

How can Mercurius IT help?

Our Managed Services enable your systems to function efficiently without the stress.

We work with you to build a solid technical foundation which is reliable, scalable, and completely secure. This service ensures end-to-end performance of primary business applications with lower operational expenses and reduced require time to restore.

As well as better business continuity, your technology will always be up to date and secure, with our solutions helping to prevent data loss. Keeping the focus on flexibility, you can choose a fully managed or a collaborative managed platform with our Microsoft experts and your IT team working together. We know that every business has unique requirements and take time to evaluate existing processes for improvement.

We have one focus: using technology to take business operations to the next level.

Click here to get in touch

Managed Services

  • End User Computing
  • Data Centre Management
  • MS Application Support

Remote Managed Services

  • MS Window Server Management Service – Basic
  • MS Window Server Management Service – Advance
  • Azure Cloud Solution
  • Information Security

End User Computing

High-Level Customer Satisfaction and Improved IT asset inventory management

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OS Patch Management & End-Client Application Support

End to end client OS support, along with application support.
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Network Connectivity Troubleshooting

VPN, LAN & Wi-fi connection issues.

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MS Office Installation & Configuration

Installation and configuration of all MS office applications including Office, OneDrive, MS teams etc. And the provision of support to end users on MS office applications issues.
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Desktop/Laptop Performance Optimisation

Troubleshooting and rectification of performance issues to bring the device back to a high performance state.

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Antivirus & Security Management

Installation of AV agent. Confirmation of local group polices.

Data Centre Management

Optimum Uptime Management

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Designing & Implementation of IT Infrastructure including Server, Storage, Network, Virtualisation, and Security

This service is based purely on the customer’s requirement. We can offer a range of services and advice in the preparation of the IT Landscape and related architecture.
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24x7 proactive monitoring

All type of Landscaper resources – VMs, RAM, CPU, HDD etc. using a range of monitoring tool – Nagios, SpiceWorks, SCOM.
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Database Management

Installation of SQL Server, DB instance creation, User Creation & Permission, Indexing, Backup/Restoration, SQL Upgrade Troubleshooting issues reported, Proactive Maintenance.

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Backup and Restoration

Configurating backup solutions using Veritas, Veeam, Snapshot, Vhd backup, Azure Backup. Also, restoration of the backups configured.

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Windows Server & Storage Management

Windows server (Hyper-V) / VMWare infrastructure as a whole, along with SAN, NAS, and Datastore. Also, Azure Storage.

Microsoft Application Support

High performance of applications and greater productivity due to an efficient business platform
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Office365 design, implementation, and management

Exchange/Gmail/Other mail server to O-365 migration, Creation of new users, License assignment & upgrade, Setting up policies, Troubleshooting issues reported.
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Teams

Manage Teams channel, Creation of guest user, Troubleshooting Chat issue, Guidance to Teams owner, Manage Permissions, Deploy Policies as required.
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Microsoft SQL database management including administration

Installation of SQL Server, DB instance creation, User Creation & Permission, Indexing, Backup/Restoration, Troubleshooting issues reported, Proactive Maintenance.
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System Centre

Implementation & configuration of System centre (all of its features) per customer’s requirement.

MS Windows Server Management Service – Basic

Highest uptime of the server infrastructure, lesser threat to IT environment, and assurance of data safety
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Operating System Installation, security and patch management

All Types OS installations, Security hardening of OS, Windows firewall configurations, AV management, Monthly patch management of OS using WSUS and SCCM.
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Antivirus Management

Installation of AV agent like Symnatec, Panda AD 360. Monitoring of clients and setting up policies for clients.
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OS Upgrade

Server OS upgrades whilst keeping old data and users permission intact.
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User Access Management

Creation of AD users & groups for On Premise AD integrated applications and/or on Azure AD for Azure resources & MFA. Role Based Access Control.
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Backup and Restoration

Configuring backup solutions using Veritas, Veeam, Snapshot, Vhd backup, Azure Backup. Restoration of the backups configured and restoration testing.
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Issue fixing and troubleshooting

Providing all level of supports for OS issues, MS Applications issues, Network troubleshooting, Users permission issues etc.

MS Windows Server Management Service – Advance

Centralised resources and security administration, single login for access to global resources, and simplified resource location
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Server Performance fine tuning

Monitoring servers utilization like CPU,RAM,HDD, Investigate Processes, Services, Applications causing degradation of server performance, and we can upgrade server’s resources based on investigation outcome.
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Active Directory Configuration and Management

On Premise to Azure AD integration. On Premise AD upgrades. Creation of AD users & groups for On Premise AD integrated applications and/or on Azure AD for Azure resources.

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Migration of servers from On Premise to Azure

Performing live migration of Hyper-V VMs to cloud. On-Premise ESXi VMs migration to Azure.

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Installation and Configuration of DNS, DHCP, Web Servers, Print and File Server

Various listed MS services installation & configuration per customer’s application requirements.

Azure Cloud Solution

Less maintenance efforts, quick provisioning, and flexible upgrade
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Infrastructure design for Private, Public, and Hybrid Clouds

This service will be purely based on the customer’s requirement. We can prepare an application infrastructure architecture with Azure environment including hybrid cloud models.
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Two factor Authentication Solutions

A key part of Information Security, we provide a tailored implementation based on customer requirements to offer additional security for login to Azure for AAD Users.
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Cloud Monitoring and Operation

This is a service available on Azure for monitoring the whole Azure infrastructure. We work with each customer to understand their requirements and provide a monitoring solution based on their needs. In addition, as required we are also able to offer an Azure Insight service implementation.

Information Security

Secure IT environment and minimal service disruption
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Proactive Monitoring & threat prevention

Configuration of preventive monitoring solutions using email notification and alerts, and subsequent analysis and resolution.
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Risk Assessment Activity

Prepare, plan and carry out annual or more frequent risk assessments of IT infrastructure support processes, including where appropriate external penetration testing. Along with the follow up action reporting and resolution to identified risks.
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Periodic Security Audit

As a proactive measure, we complete periodic reviews of firewall rules & application settings; including Local Service Network Scans for known vulnerabilities.

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Managed Services

  • End User Computing
  • Data Centre Management
  • MS Application Support

Remote Manage Services

  • MS Window Server Management Service – Basic
  • MS Window Server Management Service – Advance
  • Azure Cloud Solution
  • Information Security