Microsoft Dynamics 365 for Customer Service

Earn customers for life with a personalised experience and world-class service across every channel.

Improve customer service through a single, unified experience that delivers end-to-end service across every channel—earning customer loyalty and empowering agents.

Dynamics 365 for Customer Service Capabilities

  • Omni-channel engagement
  • Self-service portal and communities
  • Searchable knowledge base
  • Case prioritisation and routing
  • Social listening and sentiment analysis
  • Real-time key service analytics
  • Quick insights into trending issues
Microsoft

Microsoft Dynamics 365

The next generation of intelligent business applications in the cloud.

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Explore how Dynamics 365 can help you transform your business.

Dynamics 365 for Customer Service

Discover the features and benefits of Dynamics 365 for Customer Service

Microsoft Dynamics 365 Pricing

Choose any participating app across our three bundles and add lite users from £3.80 per user/month.

Standard

Do it yourself

£72

Per user/month

Minimum 12-month contract.

Full user license
Cloud hosting
Basic installation
Basic training
Tailored processes
Custom reports

Professional

Install and go

£89

Per user/month*

Minimum 12-month contract.

Full user license
Cloud hosting
Basic installation
Basic training
Tailored processes
Custom reports

Premium

Custom solution

£150+

Per user/month*

Minimum 12-month contract.

Full user license
Cloud hosting
Full installation
In-depth training
Tailored processes
Custom reports

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