Microsoft Dynamics 365 for Customer Service
Build customer loyalty by providing a consistent and meaningful service. Empower employees with an end-to-end solution providing personalised suggestions and relevant data at every engagement.
What is Dynamics 365 for Customer Service?
Microsoft Dynamics 365 for Customer Service helps unify the way you engage with customers and provide meaningful service at every interaction to meet their rising expectations. Learn more about your customers through every contact and provide them with additional service options. Access to a knowledge base helps customers answer their own questions, with agents just a phone call away if extra help is required.
Dynamics 365 for Customer Service Capabilities
- 360o view of customers—Stay up to date and get a full 360o view of your customers’ Access data of all previous interactions, preferences and feedback to provide personalised guidance through issues.
- Self-service portal—Let customers answer questions and fix issues themselves with access to a self-service portal filled with knowledge and a community of peers providing insight and answers. A seamless transition to the built-in chat function is available if the question isn’t answered.
- Knowledge base—Provide insight for customers and agents with an up-to-date knowledge base filled with information from multiple sources, to help solve problems most effectively.
- Empowered agents—Allow agents to be more productive and minimise escalations through intelligent automation, gathering all relevant articles and answers to make smart, valuable recommendations.
- Predictive care—Predict and prevent problems before they even happen by analysing data from IoT devices. Act and resolve a problem before it happens.
- Learn from customers—Improve the service you provide even more through customer surveys, discussion forums and social listening.
- Power BI integration—Draw insights and make data-backed decisions through native integration with Power BI. Dashboards and reports optimised for customer service save time and help you focus on the task at hand.
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Microsoft Dynamics 365 for Customer Service Pricing
Enjoy Dynamics 365 for Customer Service across any of our three bundles and add Team Member licenses at £6 per user/month.
Dynamics 365 for Customer Service
Discover the features and benefits of Dynamics 365 for Customer Service