MaxCare Support

Mercurius IT provides various services to its Enterprise Customers which not only maintain their IT landscape but also extend its life through Continuous Improvement Programs.

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MaxCare Support

Application Support

Portal based Help desk management system integrated with flexible Service Level Agreement based service lines to resolve faults and issues logged by users quickly and efficiently.  With Mercurius IT you are guaranteed “value added services at the best possible price.”

System Administration OS & DB Support

Proactive daily system Health-Checks underpinning our portal based service management system delivering rock solid performance and availability.

Business Continuity & Disaster Recovery Support

Consulting and implementation services for holistic Business Continuity Planning and Enterprise Risk Management, across the entire IT Landscape.

Virtualisation

Specialist conceptual planning and implementation services in the migration from legacy to virtual and cloud-based environments.

IT Infrastructure Managed Services

IT Infrastructure Outsourcing with permanent on-site presence backed up with in-depth offsite support specialists and service management professionals.

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Application Support Highlights

Our MaxCare® Application Support Service enables our customers to leverage our cost conscious, high availability Offshore Support Centre in Pune, India.

MaxCare® Application Support is primarily geared to

  • Microsoft Dynamics NAV
  • Microsoft SharePoint
  • SAP Business One
  • SAP Business All-In-One
  • Baan IV, Baan V & Infor ERP LN (Formerly Baan)

Our range of services includes

  • Functional support of specific business process modules
  • Technical support of customisations, function enhancements (add-ons), forms and query & report developments
  • Application administration at any level in the solution stack
  • Upgrades and our tailored ‘safe passage’ packaged migration solution
  • Specialist, system ambassador, super user and end user generic & configured training
  • System data and information archiving offering near-term access and blended on-line and archive data integration

Application support highlights

  • A team of experienced consultants and system administration specialists across all system modules
  • Live access to status and updated via our MaxCare® support portal (https://support.mercuriusit.com)
  • Standard, tailored, but always guaranteed Service Level Agreements
  • Global 24x7 access where requested, or for all Severity 1 issues
  • AnyShore delivery model flexible to meet your changing requirements (Onsite, Onshore, Offshore)
  • Onshore first point of call help desk facility to deliver a high level of customer service and contact
  • A single point of contact from us, to you as the customer
  • An onshore team able to respond quickly to onsite needs
  • An offshore team proving strength in depth through a highly cost effective model
  • Stringent testing and quality assurance processes mapped to your system architecture
  • Complete flexibility in blending the support model to suit customer budgets
  • Value Added Services building on experience support professionals in development requests
  • Periodic and proactive Service Review to transparently monitor performance achievement

What success looks like to our customers

We’ve been working with Mercurius for more than 5 years, they both implemented and support our NAV system. We’ve found NAV to be a great end-to-end solution for our business and it performs all our organisational processes extremely well.

Mercurius have always been very responsive to our needs and continue to offer great pro-active advice and guidance on how we can improve our business with NAV using both existing and new features. I would be happy to recommend Microsoft Dynamics NAV as a Business System; as well as Mercurius to anyone looking for a partner who is able to offer excellent skills and a high level of service at a very competitive rate.

Andrew Reavy

Operations Director, Survitec Dunmurry

We’ve been working now with Mercurius for over 5 years, with them providing a total IT Services Outsourcing service for us. Our relationship has been excellent and we’ve always felt that Mercurius are working in our best interests.

They not only understand our business but also how IT can help deliver our objectives. As a business with a global market, our IT infrastructure is fundamental to our competitive success and operational performance, so it’s absolutely critical for us to know it is in safe hands. Mercurius provide a cost effective solution for our IT requirements.

Steven Guy

Napier Turbochargers