MaxCare Support

Value-added services at the best possible price.

MaxCare Support

Application Support

Our integrated portal-based helpdesk offers flexible Service Level Agreements, enabling us to resolve issues quickly and efficiently. With Mercurius IT, you are guaranteed value-added services at the best possible price.

MaxCare® Application Support is primarily geared towards:

System Administration OS & DB Support

Proactive daily system health checks underpinning our portal based service management system, delivering rock-solid performance and availability.

Business Continuity & Disaster Recovery Support

Consulting and implementation services for holistic Business Continuity Planning and Enterprise Risk Management, across the entire IT landscape.

Virtualisation & Cloud Migration

Specialist planning and implementation services in the migration from legacy infrastructures to virtual and cloud-based environments.

IT Infrastructure Managed Services

IT Infrastructure outsourcing with permanent on-site presence, if required, backed up by experienced offsite support specialists and service management professionals.

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Existing customer? Raise a ticket with our support team.

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MaxCare Support Pricing

Enjoy low cost, high-value Application Support on a payment plan to suit your business priorities.

Pay As You Go

Enjoy flexible support

from

£55

Per hour

Purchased in advance in 20-hour blocks.

£950 initial setup fee.

Change requests charged on a time and materials basis.

Onsite and onshore support is available as needed, costing £80 per hour.

Fixed Price

Accurately forecast costs

from

£250

Per month

Fixed price is specific to each customer based on the complexity of their solution.

No setup fees.

Change requests charged on a time and materials basis.

 

What success looks like to our customers

Since moving to Mercurius in 2016 I have used their online web portal to log any support cases. The system is simple to use. It allows me to easily prioritise my cases. Additional information can be quickly attached to help support the case. The portal is linked directly to my email address so I’m informed of any updates immediately. There is the added benefit of looking at closed cases, in case you need to see the solution to a problem that has been fixed previously. The portal has very quickly become an essential tool for our business.

Neil Rowley

Accounts and IT Manager, Mettex Fasteners

We’ve been working now with Mercurius for over 5 years, with them providing a total IT Services Outsourcing service for us. Our relationship has been excellent and we’ve always felt that Mercurius are working in our best interests.

They not only understand our business but also how IT can help deliver our objectives. As a business with a global market, our IT infrastructure is fundamental to our competitive success and operational performance, so it’s absolutely critical for us to know it is in safe hands. Mercurius provide a cost effective solution for our IT requirements.

Steven Guy

Napier Turbochargers