NAV 2013 was not providing new requirements for our business, and it did not support all Microsoft applications. For this reason, we upgraded to Business Central 365 via Mercurius team with their experience completing live transitions.
We received fast support and solutions for different sophisticated issues. We believe that current and future NAV needs will be managed better with Mercurius IT. Thank you.
Not only did Mercurius beat our existing partner’s quote by a significant margin, they did it at a fixed price- removing our commercial risk.
In the end, they guided us carefully through the process and also implemented some great improvements to our business using the new features NAV 2016 offers.
The upgrade of NAV went perfectly thanks to the support of the Mercurius IT team present on our site. The numerous tests and various problems were resolved quickly in accordance with the announced schedule.
Mercurius IT provided very competitive onshore and offshore rates for our Dynamics NAV implementation. In addition, they demonstrated flexibility and resourcefulness in order to meet our short implementation deadline successfully. Their functional consultants possess a high level of expertise in the product and were willing to go the extra mile to handhold our Finance team during the implementation.
Since moving to Mercurius in 2016 I have used their online web portal to log any support cases. The system is simple to use. It allows me to easily prioritise my cases. Additional information can be quickly attached to help support the case. The portal is linked directly to my email address so I’m informed of any updates immediately. There is the added benefit of looking at closed cases, in case you need to see the solution to a problem that has been fixed previously. The portal has very quickly become an essential tool for our business.
We’ve been working with Mercurius for more than 5 years, they both implemented and support our NAV system. We’ve found NAV to be a great end-to-end solution for our business and it performs all our organisational processes extremely well.
Mercurius have always been very responsive to our needs and continue to offer great pro-active advice and guidance on how we can improve our business with NAV using both existing and new features. I would be happy to recommend Microsoft Dynamics NAV as a Business System; as well as Mercurius to anyone looking for a partner who is able to offer excellent skills and a high level of service at a very competitive rate.
Working with Mercurius really helped us think about how we could improve our business.
Their solution has addressed many of the problems we faced and has made a real difference to our business productivity; ultimately helping our bottom line.
They’ve taken us from the point where we were struggling with an ageing ERP system, through application selection, implementation and successful go live, and are now supporting us in our business-as-usual steady state. From day one they’ve have displayed a fantastic enthusiasm- always trying to understand, help and working extremely hard; all despite an extremely tight implementation schedule.
The result is a system that allowed proper business continuity and perfect integration into our new group. Over this time we’ve developed a really good working relationship and I expect this to continue well into the future.
Servomex has been using Mercurius for just over a year, but we have worked with several members of their team over the last 10 years. We always found them willing to go the extra mile to give us the service we would like from all our suppliers.
The most recent project has been the implementation of SAP in our India office. The mix of India and UK-based staff from both our organisations, with Mercurius helping to pull it all together, has made the impossible, possible.
Our 8-year-old server was overheating on the hot days in the summer of 2018 and we had a capable but old version of MS Navision (2009n R1) which we had not patched or updated. I had delayed updating waiting for a robust cloud solution.
Mercurius assured us that Business Central was this product and for a fixed cost, they moved us to this in a timely and professional way. Our server software was too old to interface remotely with Business Central, however, Mercurius accessed the server via a Windows 10 machine and update the data in stages.
There is a great team behind Jay’s confident smile.
Mercurius helped us upgrade from NAV to Dynamics 365 Business Central. Not only is the Mercurius team helpful and responsive, they have a very logical and methodical process that enabled us to keep the process on track, on time, and on budget. I appreciate their ongoing support services and their commitment to our success.
Insight Dashboard – a tool for every user
We felt that standard NAV dashboard didn’t give us the flexibility to set up alerts for our priority projects, so we welcomed Mercurius team’s new solution, with great expectations.
Our requirements were rather specific: the new tool needed to be able to work alongside with standard NAV dashboard, we needed email alerts and traffic light system. The tool is simple enough for any users to create custom dashboard items for themselves, at the same time clever enough to provide the required information summarised for first glance or by clicking in it, in details.
Especially likeable is the design of the icons; they are customisable by colour, photo, size and trigger effects. This is a great tool to focus on campaigns, new products, or financial figures. Every single department can utilise the Insight Dashboard from Mercurius IT.
Grundfos have been working with Mercurius on the development of an integrated Claims Management solution.
Based on Microsoft technologies it integrates with our CRM and ERP systems to substantially improve our claims management process. It also offers our customers a much-simplified approach to raising and completing a claim and enables them to both view and add claims online. Mercurius have shown themselves to be very responsive to our needs and we believe they represent great value for money.
We’ve been working now with Mercurius for over 5 years, with them providing a total IT Services Outsourcing service for us. Our relationship has been excellent and we’ve always felt that Mercurius are working in our best interests.
They not only understand our business but also how IT can help deliver our objectives. As a business with a global market, our IT infrastructure is fundamental to our competitive success and operational performance, so it’s absolutely critical for us to know it is in safe hands. Mercurius provide a cost effective solution for our IT requirements.
Working with Mercurius really helped us minimise our costs by maximising reuse.
Their solution has provided us with a scalable and adaptable approach for the future, integrated with our business process management and back office systems it has improved productivity; ultimately helping our bottom line.
What’s important when you rely on a partner is that they deliver on their promises, and in the field of SAP BW support, Mercurius are trusted to deliver solutions quickly and effectively. Equally important is their responsiveness and ability to adapt to changing needs. Mercurius proved to be lean and agile and most importantly listen to our requirements, taking on board feedback and adapting.