We have just successfully completed a full IT infrastructure carve-out, managed and delivered by Mercurius; after our business was sold to a new owner about a year ago. Mercurius have really held our hand throughout the whole process and showed great understanding and insight into not only the technology side of the project, but more importantly the idiosyncrasies, pitfalls and risks associated with the whole Acquisition and Carve Out Process. We would certainly recommend them to anyone considering or undertaking anything similar.
Mercurius have always been very responsive to our needs and continue to offer great pro-active advice and guidance on how we can improve our business with NAV using both existing and new features. I would be happy to recommend Microsoft Dynamics NAV as a Business System; as well as Mercurius to anyone looking for a partner who is able to offer excellent skills and a high level of service at a very competitive rate.
In the end, they guided us carefully through the process and also implemented some great improvements to our business using the new features NAV 2016 offers.
Their solution has addressed many of the problems we faced and has made a real difference to our business productivity; ultimately helping our bottom line.
They’ve taken us from the point where we were struggling with an ageing ERP system, through application selection, implementation and successful go live, and are now supporting us in our business-as-usual steady state. From day one they’ve have displayed a fantastic enthusiasm- always trying to understand, help and working extremely hard; all despite an extremely tight implementation schedule.
The result is a system that allowed proper business continuity and perfect integration into our new group. Over this time we’ve developed a really good working relationship and I expect this to continue well into the future.
Servomex has been using Mercurius for just over a year, but we have worked with several members of their team over the last 10 years. We always found them willing to go the extra mile to give us the service we would like from all our suppliers.
The most recent project has been the implementation of SAP in our India office. The mix of India and UK-based staff from both our organisations, with Mercurius helping to pull it all together, has made the impossible, possible.
Based on Microsoft technologies it integrates with our CRM and ERP systems to substantially improve our claims management process. It also offers our customers a much-simplified approach to raising and completing a claim and enables them to both view and add claims online. Mercurius have shown themselves to be very responsive to our needs and we believe they represent great value for money.
They not only understand our business but also how IT can help deliver our objectives. As a business with a global market, our IT infrastructure is fundamental to our competitive success and operational performance, so it’s absolutely critical for us to know it is in safe hands. Mercurius provide a cost effective solution for our IT requirements.
Their solution has provided us with a scalable and adaptable approach for the future, integrated with our business process management and back office systems it has improved productivity; ultimately helping our bottom line.
What’s important when you rely on a partner is that they deliver on their promises, and in the field of SAP BW support, Mercurius are trusted to deliver solutions quickly and effectively. Equally important is their responsiveness and ability to adapt to changing needs. Mercurius proved to be lean and agile and most importantly listen to our requirements, taking on board feedback and adapting.