Mercurius IT provided very competitive onshore and offshore rates for our Dynamics NAV implementation. In addition, they demonstrated flexibility and resourcefulness in order to meet our short implementation deadline successfully. Their functional consultants possess a high level of expertise in the product and were willing to go the extra mile to handhold our Finance team during the implementation.
Since moving to Mercurius in 2016 I have used their online web portal to log any support cases. The system is simple to use. It allows me to easily prioritise my cases. Additional information can be quickly attached to help support the case. The portal is linked directly to my email address so I’m informed of any updates immediately. There is the added benefit of looking at closed cases, in case you need to see the solution to a problem that has been fixed previously. The portal has very quickly become an essential tool for our business.
We’ve been working with Mercurius for more than 5 years, they both implemented and support our NAV system. We’ve found NAV to be a great end-to-end solution for our business and it performs all our organisational processes extremely well.
Mercurius have always been very responsive to our needs and continue to offer great pro-active advice and guidance on how we can improve our business with NAV using both existing and new features. I would be happy to recommend Microsoft Dynamics NAV as a Business System; as well as Mercurius to anyone looking for a partner who is able to offer excellent skills and a high level of service at a very competitive rate.
Not only did Mercurius beat our existing partner’s quote by a significant margin, they did it at a fixed price- removing our commercial risk.
In the end, they guided us carefully through the process and also implemented some great improvements to our business using the new features NAV 2016 offers.
Mercurius have proven to be a valuable partner to us over the time of our relationship. They have helped us with our growth strategy through M&A support, delivered separation and integration projects and provided us with an honest opinion when we’ve needed it. We are currently working with Mercurius on a number of strategic infrastructure and enterprise level projects and they continue to be an excellent source of independent strategic advice and expert implementation skills. I would be happy to recommend them to any business in need of a value-oriented IT Partner.
Working with Mercurius really helped us think about how we could improve our business.
Their solution has addressed many of the problems we faced and has made a real difference to our business productivity; ultimately helping our bottom line.
We’ve been working with Mercurius now for over a year.
They’ve taken us from the point where we were struggling with an ageing ERP system, through application selection, implementation and successful go live, and are now supporting us in our business-as-usual steady state. From day one they’ve have displayed a fantastic enthusiasm- always trying to understand, help and working extremely hard; all despite an extremely tight implementation schedule.
The result is a system that allowed proper business continuity and perfect integration into our new group. Over this time we’ve developed a really good working relationship and I expect this to continue well into the future.
Our partnership with Mercurius IT has been great for both the companies. We hired them more than 3 years ago for SAP Upgrade and then never looked back. Mercurius has successfully delivered a number of strategic projects such as SAP R/3 4.6C to SAP ECC 6.0 upgrade, Reimplementation of CO-PA, Optimisation of Supply Chain and Implementation of SAP CRM 7.0. Mercurius has been also providing us reliable SAP application, development and BASIS support on a blended Onshore/ Offshore model. Mercurius offers us a pragmatic and value alternative for SAP services!
Servomex has been using Mercurius for just over a year, but we have worked with several members of their team over the last 10 years. We always found them willing to go the extra mile to give us the service we would like from all our suppliers.
The most recent project has been the implementation of SAP in our India office. The mix of India and UK-based staff from both our organisations, with Mercurius helping to pull it all together, has made the impossible, possible.
The upgrade of NAV went perfectly thanks to the support of the Mercurius IT team present on our site. The numerous tests and various problems were resolved quickly in accordance with the announced schedule.
Grundfos have been working with Mercurius on the development of an integrated Claims Management solution.
Based on Microsoft technologies it integrates with our CRM and ERP systems to substantially improve our claims management process. It also offers our customers a much-simplified approach to raising and completing a claim and enables them to both view and add claims online. Mercurius have shown themselves to be very responsive to our needs and we believe they represent great value for money.
We’ve been working now with Mercurius for over 5 years, with them providing a total IT Services Outsourcing service for us. Our relationship has been excellent and we’ve always felt that Mercurius are working in our best interests.
They not only understand our business but also how IT can help deliver our objectives. As a business with a global market, our IT infrastructure is fundamental to our competitive success and operational performance, so it’s absolutely critical for us to know it is in safe hands. Mercurius provide a cost effective solution for our IT requirements.
Working with Mercurius really helped us minimise our costs by maximising reuse.
Their solution has provided us with a scalable and adaptable approach for the future, integrated with our business process management and back office systems it has improved productivity; ultimately helping our bottom line.
Mercurius proved extremely flexible to work with and committed to customer service
What’s important when you rely on a partner is that they deliver on their promises, and in the field of SAP BW support, Mercurius are trusted to deliver solutions quickly and effectively. Equally important is their responsiveness and ability to adapt to changing needs. Mercurius proved to be lean and agile and most importantly listen to our requirements, taking on board feedback and adapting.
We have worked with Mercurius since March 2005 and purchased in excess of £3m worth of services. The services provided have been from individual resources to small project teams. We have worked with Mercurius as both an ad hoc supplier to full partner for SAP service deliveries. When working with them in any mode we have found service and communications to be excellent. Just as important to us as the service levels provided, we have found that Mercurius only commit what they can deliver; they have declined opportunities to work when service delivery would have been questionable. Business levels each year vary based upon our needs however we would expect to continue utilising their services into the future and consider them part of our solution capability.
Mercurius IT have a great team. They complement each other very well. The end result for clients – efficient and effective delivery, thoroughly researched and completely packaged. I have had the pleasure of having shared a fantastic working relationship with the Mercurius IT founders and team members. I can state without hesitation that they are truly professional, knowledgeable, efficient and caring in their interactions with both customers and their fellow employees. I have always seen the highest quality workmanship in all that they produced.
Open minded people, willing to learn from all sources. A genuine company that backs up all claims with capability and hard work. I have seen Mercurius working with a client on an SAP Business One project which I referred to them. Besides the professional expertise, which is always expected, they also displayed a lot of patience. They understand and accept that the client is not perfect and implementing a project is just part of the client’s business, whereas for them it is core to their business. The personal involvement of Directors in each project provides the string of continuity, even if the team members change. They are always ready, irrespective of the delays at the client’s end.
They are always on the end of a phone. The senior guys are very accessible. They have worked with us on various Baan and SAP Business One projects in the last 5 years. The major element was the transition from Baan to SAP Business One and their expertise and support were instrumental in getting us through a challenging period. Their patient approach helped us a lot. From the directors down they are always available and easy to get hold of. They also have some very talented people.