Delight your customers, gain business insight, make effective decisions
The challenges you face
You are continuously looking to improve the efficiency with which you can deliver your services. Driven to increase Customer satisfaction you will be focused on maintaining your profitability whilst under pressure to reduce your prices at the same time as your cost base is under pressure. And, you will be doing this whilst managing multiple business and project risks in the context of changing regulation.
Improving efficiency and effectiveness of your business and service delivery, controlling your costs and maximising resource utilisation are key to your business.
You may also be looking at new business models based on collaboration and partnering for more complex projects and services which require tight management of information and scope coupled with commercial agreements and risk.
Critical areas of interest will include:
- Cost management to deal with pressures from rising costs and tighter margins
- Use of software enabled services through technology led innovations which help tackle skills gap and boost worker productivity
- Opportunities to growth through exporting services overseas
- Outsourcing of government services and direct business to business contracts
Your watchwords are:
- Process automation including upstream and downstream integration
- Time tracking and productivity analysis
- Resource management and cost control
- Collaboration and partnering
- Project pricing and margin reporting
- Pipeline, order book and sales analysis
Business Intelligence and Data Analytics are also likely to be very important to you to support continuous improvement in business efficiency and to identify and track changes in demand.
Mercurius’ industry specific experience
We have worked in the Services industry for many years having implemented a range of back-office and direct service delivery solutions to customers working in both the business to business and government contract markets.
Our solutions have helped manage cost pressures by significantly improving both direct and indirect staff productivity and improved quality and customer satisfaction.
Functionality you need
You will require excellence in your back office systems and processes to maximise utilization of our resources and balance demand with throughput to achieve the highest levels of productivity.
You will also require best in class delivery solutions for the services you provide – whether these be pure consulting right through to end-to-end integrated and turnkey solutions and business process outsourcing.
Based on market-leading Microsoft or SAP platforms our solutions are optimised for your business and services portfolio, ensuring you get the very best return on your investment.
Customer Story - Extended Enterprise Automation
Microsoft Dynamics 365 CRM
Read more information about Microsoft Dynamics 365 Service CRM Application.
Get in touch
Discover our solutions for the service industry!
Microsoft Dynamics 365 for Project Service Automation Pricing
Enjoy Dynamics 365 for Project Service Automation across any of our three bundles and add Team Member licenses at £6 per user/month.
Enhance your solution
Pick and choose what you need to get the functionality you require.
Visual Job/Service Scheduling
Medical Records Management
This is a guest blog from our partner NETRONIC, written by Lawin Ileto Microsoft Dynamics 365 Business Central Premium provides comprehensive manufacturing functionality out-of-the-box. You can: Create Bill of Materials (BOMs) - even multi-level BOMs with variants...
Over the past year and a half, Microsoft Teams has become an integral tool for businesses across the world to meet, chat, and communicate with each other. With over 145 million daily active users, Teams has been at the forefront of keeping employees and customers...
Microsoft have just released their plans for Release Wave 2 2021 for the Dynamics 365 suite and Power Platform. These new updates are set to be released between October 2021 and March 2022. This blog post will be focusing on the upcoming changes to Dynamics 365...
What success looks like to our customers
Working with Mercurius really helped us minimise our costs by maximising reuse.
Their solution has provided us with a scalable and adaptable approach for the future, integrated with our business process management and back office systems it has improved productivity; ultimately helping our bottom line.