MICROSOFT DYNAMICS 365 PARTNER CHANGE
Ready to Change Your
Dynamics 365
Partner?
If your current Microsoft Dynamics 365 partner is letting you down with slow response times, poor support, lack of expertise – switching to Mercurius IT is simpler than you think. You deserve a partner who is genuinely invested in your success.
Switch partner at any time, it’s your right as a Microsoft customer
No disruption to your live Dynamics 365 environment
Free initial assessment of your current setup
UK-based team with 20+ years of Dynamics 365 experience
Is This Your Situation?
“Slow or unresponsive support tickets?”
→ We guarantee response times with clear SLAs.
“Paying for a service you’re not receiving?”
→ Transparent, fixed-price support plans with no surprises.
“Your partner doesn’t understand your business?”
→ We take time to learn your processes and workflows.
“System not keeping up with new features?”
→ We proactively guide you through every Wave update.
Microsoft Solutions Partner 4x Partner of the Year 20+ Years in Dynamics 365 500+ Migrations Completed
THE REAL COST
What Poor Dynamics 365 Support Is
Actually Costing Your Business
£47,000
Average annual cost of Dynamics downtime
Unresolved issues, workarounds, and system failures cost mid-market businesses tens of thousands each year in lost productivity alone.
Based on industry research into ERP downtime costs
3.2 years
Average time businesses wait before switching
Most businesses stay too long with an underperforming partner. Every year you wait is another year of missed efficiency gains, Wave updates, and strategic improvements.
Mercurius IT client onboarding data
68%
of Dynamics users rely on manual workarounds
When your partner fails to optimise the system, users revert to spreadsheets and manual processes; eliminating the ROI of your Dynamics investment.
Microsoft partner ecosystem survey data
40%
of Dynamics licences are underutilised
Without proactive guidance, most organisations use less than 60% of the Dynamics 365 features they are already paying for, a significant waste of budget.
Microsoft Dynamics adoption research
The Hidden Costs Nobody Talks About
✕ Delayed Wave updates meaning you miss new AI and automation features
✕ Data quality issues causing errors in reporting and forecasting
✕ Compliance risk from outdated configurations & security gaps
✕ User frustration leading to poor adoption and shadow IT
✕ Missed integrations between Dynamics and other business tools
✕ Lost competitive advantage as rivals embrace Copilot AI first
DOES THIS SOUND FAMILIAR?
Common Frustrations with Dynamics 365
Partners and How We Solve Them
We hear these exact challenges from businesses who come to us after an underperforming
Dynamics partnership. You are not alone and there is a better way.
“We spend days waiting for a resolution to a problem we need solved now.”
- Mercurius IT operates with defined SLAs and a UK-based support desk. Critical issues are escalated immediately, you won’t be left waiting.
“Our partner doesn’t understand how our business actually works.”
- We invest time upfront to learn your processes, industry, and workflows. Dynamics 365 should fit your business not the other way around.
“We feel like we’re just a ticket number, not a valued customer.”
- Every Mercurius IT client has a dedicated account manager who knows your system, your team, and your objectives.
“We’re paying for support but our system still isn’t optimised.”
- Our MaxCare support goes beyond fixing issues we proactively identify improvements, report on usage, and help you extract real value from your investment.
“Our staff have given up on Dynamics and gone back to spreadsheets.”
- We provide hands-on training and usability improvements to drive genuine adoption across your team.
“We keep getting unexpected costs and budget overruns.”
- Our support plans are fixed-price with complete transparency. No hidden charges, no surprises at renewal.
6 WARNING SIGNS
It’s Time to Change Your Dynamics 365 Partner
Recognising these warning signs early can save your business from costly delays, failed projects,
and underperforming systems. If any of these sound familiar, it’s time to act.
01
Lack of Technical Expertise
Your partner struggles to keep pace with Dynamics 365 updates, new AI features, or Wave releases. If they can’t advise you on what’s coming or help you adopt new capabilities, your investment is being under-utilised.
04
Inability to Scale with Your Business
Your business has grown but your Dynamics setup hasn’t evolved with it. If your partner can’t support new entities, workflows, or additional modules, they’re holding back your growth.
02
Poor Communication and Slow Response
You raise a support ticket and hear nothing for days. Your account manager doesn’t return calls. Effective, timely communication is the foundation of a good partnership, if it’s missing, it’s time to move on.
05
Technology Misalignment
Your partner pushes their preferred tools and solutions rather than what’s right for your business. If their recommendations feel generic or disconnected from your actual processes, your digital transformation goals are at risk.
03
No Strategic Guidance or Roadmap Input
A great Dynamics partner doesn’t just fix problems, they help you plan. If your current partner has never proactively suggested improvements, integrations, or optimisations, you’re not getting the value you’re paying for.
06
Unexpected Costs and No Transparency
You receive invoices you didn’t expect. Quotes keep changing. There’s no clear breakdown of time spent. Cost transparency is non-negotiable and a trusted partner should offer it as standard.
HOW WE COMPARE
Mercurius IT vs. Your Current
Dynamics 365 Partner
Not all Dynamics partners are equal. Here is what you should expect from a
high-performing partner and how Mercurius IT delivers on every point.
| Support Feature | Mercurius IT | Typical Partner |
|---|---|---|
| Dedicated named account manager | ||
| Defined SLA response times in writing | ||
| Proactive Wave update briefings | ||
| Fixed-price annual support plans | ||
| UK-based support desk | ||
| Quarterly business reviews | ||
| System optimisation reports | ||
| User training included in support | ||
| Full Dynamics 365 stack coverage | ||
| Power Platform & Copilot AI expertise | ||
| Legacy NAV / CRM migration experience | ||
| ISO 27001:2022 certified |
Based on common feedback from businesses who have switched to Mercurius IT from other Dynamics 365 partners.
Award-Winning UK Dynamics 365 Partner
Our commitment to innovation and client success has earned us
industry-leading recognition
2022
Partner of the Year
2023
Partner of the Year
2024
2025
Partner of the Year
Switching Your Dynamics 365 Partner
Is Easier Than You Think
As a Microsoft customer, you have the right to change partner at any time.
Our structured process ensures a smooth, risk-free transition with
no interruption to your business.
Contact our team for a free, no-obligation conversation about your current Dynamics 365 setup. We'll listen to your challenges and assess whether a partner switch is the right move for you.
No sales pressure. Just an honest conversation.01
One of our senior Dynamics consultants will review your current environment, support history, licensing, and configuration. We'll identify gaps, quick wins, and a clear path forward.
We identify what's broken and what's working.02
Most Dynamics support contracts require 90 days' notice. We'll advise you on your obligations, help you draft notice, and ensure continuity during the transition period.
Microsoft allows partner transfers at any point with no commercial disputes.03
We handle the Microsoft Partner Transfer form on your behalf. The process is fully electronic and typically takes just a few days to complete with zero downtime to your live system.
A simple form. We do the heavy lifting.04
Once the transfer is complete, you'll be onboarded to our MaxCare support service. Your dedicated account manager will meet your team, document your environment, and get to work immediately.
Support starts from day one, no delays.05
Important: Microsoft will process a partner transfer at any point provided there is no
ongoing commercial dispute with your current partner. Most contracts carry a 90-day
notice period, we’ll guide you through this.
WHY MERCURIUS IT
A Dynamics 365 Partner That Puts
Your Business First
At Mercurius IT, we understand the frustration of an underperforming partnership.
When you switch to us, you get a team that is genuinely invested in your success
from day one and beyond.
500+
20+
Years of
Experience
98%
Client
Retention Rate
4hr
Average
Response Time
Guaranteed Response Times
Proactive Support, Not Just Reactive
Dedicated Account Management
Transparent, Fixed-Price Plans
20+ Years of Dynamics Experience
Full Dynamics 365 Stack Coverage
MAXCARE SUPPORT
More Than Break-Fix Ongoing, Value-Added
Dynamics 365 Support
MaxCare is our proactive support programme for Dynamics 365 and Business Central.
It includes quarterly business reviews, Wave update briefings, user training,
optimisation reports, and a dedicated helpdesk, all for a fixed annual price.
Quarterly Reviews
Wave Update Briefings
User Training
Optimisation Reports
Dedicated Helpdesk
CREDENTIALS & COVERAGE
A Microsoft Partner You Can Trust
Certified, Experienced, Committed
When you switch Dynamics 365 partner, you need confidence that your new partner
meets the highest standards. Mercurius IT holds the accreditations and track record
to back up every promise we make.
Microsoft Solutions Partner
ISO 27001:2022 Certified
Business Applications Specialisation
Cyber Essentials Certified
Every Dynamics 365 Product – Fully Supported
Whether you run one Dynamics module or ten, on the latest version or an older release,
Mercurius IT has the skills and experience to support your entire environment.
Dynamics 365 Business Central
and project management.
Dynamics 365 CRM
Dynamics 365 Sales
Dynamics 365 Field Service
Dynamics 365 Finance and Supply Chain
Dynamics 365 Copilot AI
Dynamics 365 Customer Service
Microsoft Dynamics NAV
Client Stories
What Our Upgrade Clients Say
“Despite the project’s challenges, the Mercurius team demonstrated exceptional skill and commitment, working closely with us to find dynamic and efficient solutions to every issue that arose. Their expertise enabled us to successfully complete the project, unlocking new benefits for our staff across Research Units in Uganda and The Gambia.”
Akheam David Fox
Head of Enterprise Systems
London School of Hygiene & Tropical Medicine
“Mercurius assured us that Business Central was the right product and for a fixed cost, they moved us in a timely and professional way. There is a great team behind Jay’s confident smile.”
Tim Clifford
Director
PA Ross
“Mercurius carried out our Navision to Business Central migration, the project was planned and explained logically. Following a successful migration, Mercurius has become a valuable Dynamics Partner, helping with advanced platform developments, integrations, and customisations.”
Paul Andrews
IT Manager
Man and Machine Ltd
Everything You Need to Know About
Switching Dynamics 365 Partner
Can I change my Microsoft Dynamics partner at any time?
How much notice do I need to give my current Dynamics partner?
Will switching partner affect my live Dynamics 365 system?
How long does the partner transfer process take?
What happens to my Dynamics 365 licences when I switch?
Do you support all versions of Dynamics 365?
What if my current Dynamics system has issues that need fixing?
What support does Mercurius IT provide after go-live?
Ready to Switch Your Dynamics 365 Partner?
Get in touch with our team today. We’ll start with a free, no-obligation conversation about your current situation and assess whether a partner switch is right for your business.
- Free assessment of your current Dynamics 365 environment
- No disruption to your live system during transition
- Transparent, fixed-price MaxCare support from day one
- Dedicated account manager assigned at onboarding