Though Microsoft Partners can still provide day-to-day end-user support and troubleshooting, the version retirement means that cases can no longer be escalated to Microsoft and this may impact the level of support partners can provide. Customers already on a service plan can continue to access certain benefits through Microsoft CustomerSource, including:
• Previously released Upgrades, Updates, Service Packs, Fixes and Regulatory/Tax Updates
• Self-Help Support through Knowledge Base articles and online content
• Unlimited Online Training
Extended Support costs the same as standard maintenance fees, or the Business Ready Enhancement Plan (BREP), priced at 16% of licence value. To make the most of this payment, we suggest taking the opportunity to upgrade to Dynamics NAV 2018, available from 1st December. We’ll even offer a Fixed Price Upgrade deal, giving you financial security and peace of mind.
Get in touch today to request a free, no-obligation quote.
