Microsoft Power Virtual Agents

Design & manage intelligent, conversational AI Chatbots

In today’s customer-centric era, chatbots are becoming increasingly popular as a means to deliver instant customer support. These automated, self-service tools not only enhance issue resolution, therefore elevating customer satisfaction, but also alleviate the workload on human agents. This allows your team to concentrate on more intricate tasks, reducing repetitive responsibilities.

What is Microsoft Power Virtual Agents?

Microsoft Power Virtual Agents, powered by AI, facilitates real-time resolution of common queries and issues, from basic inquiries to complex problem-solving. With an intuitive drag-and-drop builder, users can design multi-turn conversations effortlessly. The platform employs generative AI copilot capabilities, allowing users to describe their requirements while AI takes care of building and updating the chatbot. These AI capabilities evolve over time using machine learning techniques to improve performance.

The platform seamlessly integrates with Microsoft products, ensuring comprehensive data recording and secure interaction storage. Power Virtual Agents also offers connectors for third-party solutions, enabling chatbots to be published across various channels, including Teams, Facebook, websites, and more, facilitating customer engagement through multiple touchpoints.

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What is Microsoft Power Virtual Agents
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Ready to start? Speak with our Power Virtual Agents team about building intelligent chatbots or connecting Power Virtual Agents to Microsoft Dynamics. 

The Benefits of Power Virtual Agents

  • 24/7 Availability: Provide instant assistance round the clock, enhancing customer service.
  • Efficiency and Productivity: Automate repetitive tasks, freeing up resources to focus on more strategic and value-added activities.
  • Multi-Channel Support: Deploy chatbots on various platforms, including websites, messaging apps, and collaboration tools, reaching customers where they prefer to interact.
  • Cost Savings: Reduce labour costs and improve resource allocation through automation and self-service options.
  • Personalisation: Offer tailored recommendations and assistance for a personalised customer experience.
  • AI-Driven Insights: Gain valuable data-driven insights into customer behaviour for continuous refinement of chatbot responses and strategies.

Industries Utilising Power Virtual Agents

Microsoft have developed Power Virtual Agents to be an adaptable solution that can suit the customer service requirements of many industries, including but not limited to:

  • Retail: Assist with product recommendations, online purchases, inventory inquiries, and order tracking.
  • Healthcare: Schedule appointments, send medication reminders, and provide health information.
  • Financial Services: Offer account inquiries, transaction history, financial advice, and investment insights.
  • Education: Assist with enrolment, course information, assignment submissions, and provide administrative support.
  • Hospitality: Handle hotel reservations, check-in/check-out procedures, concierge services, and offer local travel tips.
  • Government and Public Services: Answer citizen inquiries, aid with application submissions, permit requests, and provide voting information.

Example uses of Microsoft Power Apps

Power Virtual Agents can be effectively used in various applications and scenarios to enhance business processes and productivity, such as:

Ready to get started with the Power Virtual Agents?

We have 100% successful track-record of serving Companies from 20+ Industries! If you have any questions about Power Virtual Agents and how your business can get started, please get in touch.

Microsoft Power Virtual Agents Functionality

No-Code Development: Create intelligent chatbots without extensive coding expertise using an intuitive, drag-and-drop interface.

Microsoft Power Virtual Agents Functionality

AI-Powered Conversations: Leverage natural language understanding and machine learning to enable chatbots to understand and respond to user inquiries intelligently.

Power-VirtualAgent-AI-Powered Conversations

Task Automation: Automate routine tasks and processes, from appointment scheduling and order tracking to data retrieval. Free up human resources for more strategic initiatives.

Multi-Channel Deployment: Reach customers on their preferred channels by deploying chatbots on various platforms, including websites, messaging apps, and collaboration tools like Microsoft Teams.

Power-VirtualAgent-Multi-Channel Deployment

Analytics and Insights: Utilize AI-driven analytics to gain valuable insights into chatbot performance and user behaviour. Continuously refine chatbot responses and strategies for optimal performance.

Power-VirtualAgent-Analytics and Insights

Personalisation: Tailor interactions to individual user preferences and needs for a personalised experience.

Scalability: Power Virtual Agents can scale with your business, accommodating growing customer demands and increasing workloads seamlessly.

Security and Compliance: Adhere to Microsoft’s robust security and compliance standards, ensuring the protection of data and adherence to regulatory requirements.

Integration: Seamlessly integrate Power Virtual Agents with other Microsoft services and third-party applications, enhancing its functionality and extending its capabilities.

Power Platform works better together

Power Pages integrates seamlessly with other applications in the Power Platform, helping build end-to-end business solutions. 


Power Pages

Empower individuals to effortlessly create, host, and manage low-code business websites.

Power BI

Power BI

View and interact with your business data with personalised, intuitive dashboards and reports.

Power Automate

Power Automate

Streamlining tasks and business processes by build automated using low-code drag-drop tools.

Power Virtual Agents

Power Virtual Agents

Easily build chatbots to engage conversationally with your customers and employees—no coding required. Enables teams to easily create and publish AI-driven chatbot experiences



Allows you to securely store and manage data that’s used by business applications and  your Power Pages sites. Use model-driven app constructs like forms, views, charts, and dashboards to easily surface Dataverse data.

Why choose Mercurius IT?

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As a Microsoft Gold Partner with a wealth of expertise, we have a rich heritage and a firm focus on the future to drive ongoing success for our clients. 

Our approach to working together: 

Simple – We keep it simple, so you know exactly what you’re buying and how it works. 

Flexible – Our solutions can be scaled to meet your ongoing requirements. 

Value – We’ll deliver the right technology for your business to optimise value. 

Responsive – We’re here 24/7 to support your organisation’s requirements. 

See what our customers say

Mercurius IT provided very competitive onshore and offshore rates for our Dynamics NAV implementation. In addition, they demonstrated flexibility and resourcefulness in order to meet our short implementation deadline successfully. Their functional consultants possess a high level of expertise in the product and were willing to go the extra mile to handhold our Finance team during the implementation.

Ihsan Aljafri

Head of Systems and Development, Human Appeal

We’ve been working with Mercurius for more than 5 years, they both implemented and support our NAV system. We’ve found NAV to be a great end-to-end solution for our business and it performs all our organisational processes extremely well.

Mercurius have always been very responsive to our needs and continue to offer great pro-active advice and guidance on how we can improve our business with NAV using both existing and new features. I would be happy to recommend Microsoft Dynamics NAV as a Business System; as well as Mercurius to anyone looking for a partner who is able to offer excellent skills and a high level of service at a very competitive rate.

Andrew Reavy

Operations Director, Survitec Group

Not only did Mercurius beat our existing partner’s quote by a significant margin, they did it at a fixed price – removing our commercial risk.

In the end, they guided us carefully through the process and also implemented some great improvements to our business using the new features.

Nicholas Newitt

Director, Newitts & Co. Ltd.

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