MD’s Desk
Industry Updates: What’s Shaping Microsoft Business Applications
Dynamics 365 Finance & Supply Chain Management – Wave 1 updates
The latest Wave 1 updates for Dynamics 365 Finance and Supply Chain Management focus on improving visibility, resilience and control across finance and operations. Enhancements support better demand planning, smarter inventory and warehouse management, and increased automation across core financial processes, helping organisations respond faster while maintaining strong governance.
Dynamics 365 Contact Centre updates
Dynamics 365 Contact Centre continues to evolve as a unified, AI‑enabled customer service platform. Recent updates enhance omnichannel engagement, improve agent productivity, and introduce more intelligent routing and insights, enabling organisations to deliver consistent and personalised customer experiences across voice and digital channels.
Microsoft AI Business Solution
Microsoft is embedding AI more deeply across its business applications, moving from experimentation to practical, everyday use. Copilot and AI‑driven insights are helping organisations reduce manual effort, improve accuracy and support faster, more confident decision‑making across finance, operations and customer service.
Mercurius IT Updates: On Demand Webinars
Dynamics 365 Business Central 2026 Wave 1
In April, we hosted a dedicated session exploring what’s new in the Dynamics 365 Business Central 2026 Wave 1 release. The webinar covered key enhancements across Copilot, finance, reporting and operational efficiency, helping organisations understand what to prioritise and how to prepare.
Dynamics CRM 2026 Wave 1
Our Dynamics CRM Wave 1 webinar highlighted the latest updates across sales, customer engagement and AI‑enabled insights. The session focused on how organisations can improve visibility, productivity and customer experience using the newest CRM capabilities.
Upcoming webinar: Dynamics 365 FSCM 2026 Wave 1
Join our upcoming webinar where we will break down the 2026 Wave 1 updates for Dynamics 365 Finance and Supply Chain Management. We will explore what’s changing across finance operations, supply chain visibility, automation and governance, and what this means for organisations planning their next phase of transformation.
Customer Success Story: Transforming waste operations with Dynamics 365
Mayglothling strengthens operational control with Dynamics 365
Mayglothling, a UK waste management company, partnered with Mercurius IT to modernise its operations using Microsoft Dynamics 365, addressing inefficiencies and limited visibility caused by legacy systems.
With Dynamics 365, Mayglothling achieved greater operational control, improved data visibility and more reliable reporting, laying a scalable foundation for future growth.
Get Your Quick Estimate for Dynamics 365
Understand costs early. Plan with confidence.
Estimating the cost of a Dynamics 365 implementation can be challenging, especially when requirements vary across finance, operations, CRM and supply chain. To help organisations plan with greater clarity, we’ve developed a Dynamics 365 Cost Estimator designed to provide a quick, indicative view based on your business needs.
It’s simple to use and helps you understand potential licensing, implementation and service considerations before engaging in deeper discussions.
IP Solution Corner: ProCon
Unified project and contract control for Dynamics 365 Business Central
Many organisations using Dynamics 365 Business Central struggle with fragmented project and contract management, limited visibility into costs, and manual tracking across systems. ProCon, Mercurius IT’s proprietary IP solution, is designed to address these challenges by bringing projects, contracts and financial control into a single, unified view.
Built natively for Business Central, ProCon enables organisations to improve project visibility, strengthen cost and revenue control, and make more informed decisions as complexity grows, all without over‑customising the core platform.
Thinking Of Changing Your Dynamics 365 Partner?
When your business evolves, your technology partner should too.
Many organisations reach a point where their Dynamics 365 environment no longer delivers expected value – often due to limited support, lack of strategic direction, or misalignment with business goals.
At Mercurius IT, we ensure a smooth transition to a new Dynamics 365 partner with minimal disruption. Our structured onboarding stabilises your system, aligns with your priorities, and builds a clear roadmap for optimisation and growth – restoring confidence and enabling long-term success.
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