Mayglothling Waste Ltd: From Manual Chaos to Connected Operations with Dynamics 365

Customer Overview

Mayglothling Waste Ltd. is a specialist provider of waste management services across the United Kingdom. As the company grew, the team began to face challenges around job scheduling, paperwork, operational visibility and communication across departments. To address these issues, Mayglothling partnered with Mercurius IT to implement a modern, fully connected Microsoft Dynamics 365 solution. 

Business Challenges

Mayglothling Waste encountered a number of operational challenges that were slowing down processes and reducing productivity: 

• The sales, operations and accounts departments were working in isolation with no seamless data sharing. 
• The sales team created job tickets for on site engineers manually after orders were confirmed. 
• Job scheduling and resource planning relied heavily on manual processes, making it difficult to track job statuses and engineer assignments. 
• Important documentation was printed, handled manually and shared physically. 
• Resource planning was complex and time consuming due to manual tracking of engineer availability and job progress. 

The Solution

Mercurius IT delivered an integrated digital solution using Microsoft Dynamics 365, Power Platform and SharePoint: 

• Implemented an end to end process flow connecting sales, operations and accounts through Dynamics 365 Sales and Dynamics 365 Field Service. 
• Developed a custom Power Apps solution to manage engineers, on site jobs and day to day operations. 
• Introduced SharePoint for secure online storage and sharing of key documents, fully integrated with Dynamics 365. 
• Automated job planning, resource assignment and scheduling using Universal Resource Scheduling within Field Service. 
• Automated the generation and sharing of documents with customers to eliminate manual intervention. 

Results and Benefits

The solution provided clear improvements across the business: 

• A streamlined process flow ensured that sales, operations and accounts teams could work together with real time data. 
• Manual tasks were significantly reduced, which improved productivity and reduced the chance of errors. 
• Resource allocation became more accurate, helping the operations team assign the right engineer to the right job at the right time. 
• Real time visibility allowed managers to track job progress and engineer activity more effectively. 
• Storing documents in SharePoint provided secure access, better organisation and improved compliance. 
• Automated document sharing created a smoother customer experience with timely and accurate communication. 

Why Choose Mercurius IT?

Mercurius IT provides expert guidance and implementation for organisations that rely on complex operations and field service. Clients choose Mercurius IT because: 

• Solutions are tailored to the unique needs of each organisation. 
• The team has extensive experience across Dynamics 365, Power Apps and SharePoint. 
• Mercurius IT works as a strategic enabler, helping organisations modernise and scale. 
• Projects are delivered efficiently with a focus on measurable business outcomes. 
• The company understands the specific challenges faced by field service and operations driven businesses.