What’s New in Dynamics CRM Wave 1 Release 2026 Webinar
Many organisations using Microsoft Dynamics 365 CRM still struggle with fragmented customer data, manual follow-ups, and limited visibility across sales and service operations. This often leads to missed opportunities, slower response times, and inconsistent customer experiences.
With the 2026 Release Wave 1, Microsoft introduces enhanced AI capabilities, Copilot, and intelligent automation across sales, customer service, field service, and customer insights – helping teams work smarter, respond faster, and drive better engagement.
Watch this 50-minute webinar recording to see how Mercurius IT breaks down these updates in a practical way and helps organisations understand how to turn new CRM capabilities into measurable business outcomes.
Key Takeaways
- The common challenges sales and service teams face with disconnected systems and manual processes
• How Dynamics 365 CRM 2026 Wave 1 uses AI, Copilot, and automation to improve productivity
• What AI-driven insights, lead prioritisation, and customer engagement look like in practice
• Key updates across Sales, Customer Service, Field Service, and Project Operations
• How automation can streamline workflows and improve response times
• How to prioritise CRM enhancements based on business impact
• What a practical adoption and optimisation roadmap looks like
Speaker Spotlight
Jay Tahasildar
Managing Director, Mercurius IT
Atush Rohan
Director, D365 CRM & Power Platform Practice
Sri Vaishnavi Rampalli
Consultant, Microsoft Dynamics 365 CRM
Access Now
Further Reading
Take a look at our previous blog posts that you may be interested in.
D365 CRM for UK Manufacturing
Quick Summary Microsoft Dynamics 365 CRM helps UK manufacturers unify operations, improve forecasting, automate workflows, enhance customer engagement, and build scalable, data-driven manufacturing environments for long-term business growth. Key Takeaways Dynamics...
How to Increase CRM Adoption: 7 Strategies That Work When Your Sales Team Refuses to Use the System
Quick Summary Improve CRM adoption by reducing manual work, aligning workflows with sales processes, and using role-based strategies that increase engagement, pipeline visibility, and CRM-driven sales performance. Key Takeaways Low CRM adoption often results in poor...
Top Dynamics 365 CRM Features B2B Companies Actually Use to Improve Sales & Customer Relationships
Quick Summary Dynamics 365 CRM helps B2B organisations improve sales efficiency, automate workflows, strengthen customer visibility, and drive predictable revenue through AI-powered insights and collaboration. Key Takeaways Dynamics 365 CRM helps B2B teams reduce...
