UK's Leading Microsoft Dynamics 365 Partner
Microsoft AI Implementation for Enterprise Operations
Copilot, Azure AI, and Power Platform automate workflows, surface exceptions, and reduce decision lag across finance, operations, and sales.
Deployed across 500+ UK organisations
2025
Partner of the Year
Companial Connect
500+
UK Organisations
Trusted by enterprises
Global
Reach
Europe, Americas, Africa
20+
Years Combined
Microsoft expertise
What Microsoft AI Delivers for Enterprise Operations
Copilot, Power Platform, and Azure AI deliver measurable outcomes across finance, supply chain, and sales.
Accelerate Productivity
Actionable Insights
Empower Teams
Copilot works inside Teams, Outlook, Word, and Excel to learn in Microsoft 365 for faster document drafting, meeting summaries, and email triage.
Maintain Trust
Proven Results
Benefits You Can Expect
ROI Benchmarks from independent studies and customer success stories
Copilot Productivity Impact
Employees report saving 4+ hours/week on meeting prep, email triage, and document drafting when using Copilot.
112% to 457%
- Top-quartile Teams users reclaimed a full workday per month from meeting summaries of meetings in a month
- Forrester TEI projects 112–457% ROI over three years
- Enterprise rollouts show improvements within the first 90 days of deployment
Lower Costs Through Power Platform Automation
Power Platform delivers 224% ROI with payback in under six months.
224%
- Payback in under six months
- Reduce development effort and streamline workflows
- Retire legacy tools and consolidate systems
Data-Driven Decisions Across Dynamics 365 and Power BI
Leaders gain real-time insights and predictions across Microsoft 365, Dynamics 365 and Power BI.
Real-time
- Real-time insights across finance, supply chain, sales, and service
- Cut entire sentence. Already covered by specific time-savings above.
- Predictive analytics for cash flow forecasting, demand planning, and risk detection
Faster Resolution and Self-Service at Scale
Copilot in Dynamics 365 Customer Service summarises case history, suggests resolutions, and routes escalations; cutting handle times and improving first-contact resolution
315%
- Improved agent productivity
- Better first contact resolution rates
- Self-service portals that deflect 30–40% of incoming cases
Sales and Marketing Performance Uplift
Material
- Prospecting time reduced by pulling CRM context directly into Outlook and Teams
- Deal review cycles shortened by auto-generated opportunity summaries
- Forrester TEI projects throughput gains documented in Forrester’s Copilot for Sales TEI
Enterprise Grade Security and Compliance
100%
- Inherits your tenant permissions
- Works with Microsoft Purview controls
- Defence in depth with responsible AI governance
Azure Infrastructure: Global Data Residency and Tenant Isolation
Azure provides global data residency options and encryption by default. With Azure OpenAI and Azure Direct Models, prompts and outputs stay in your tenant and region and are not used to train base models.
∞
Understand what AI-enabled ERP means for your business
Get a clear view of how Business Central applies AI to finance, operations, and reporting,
without adding complexity.
The average finance team spends 80% of time gathering data, 20% analysing it
Don’t Just Manage Data. Talk to It.
Microsoft Copilot doesn’t just store your data, it understands it. Instead of static reports, ask “Why did Q3 margins drop?” for for root cause analysis in under 30 seconds. Ask “Is my supply chain at risk?” for predictive modelling. We integrate Copilot into your Dynamics 365 architecture, turning raw data into actions your teams execute the same day.
Before Copilot
4+ hours building reports
With Copilot
30 seconds, one question
Your decision:
Keep relying on manual spreadsheet reporting, or let Copilot surface the exceptions, risks, and opportunities your team acts on?
We Deliver Outcomes, Not Just Technology
Here’s how we structure AI engagements:
Tailored AI Roadmaps
Identify high-value use cases specific to your business and industry.
Proof of Value in 4–6 Weeks
Demonstrate ROI in a controlled pilot before committing to full rollout.
Seamless Integration
Responsible AI Practices
Microsoft Dynamics 365 Copilot Pricing & Licensing
- Individuals can access Microsoft Copilot with a free version or upgrade to Pro for $20 per user/month.
- For organisations, Copilot for Microsoft 365 is available at $30 per user/month.
- Copilot for Microsoft 365 is an add-on plan requiring the following licenses:
-
- Microsoft 365 E5
- Microsoft 365 E3
- Office 365 E3
- Office 365 E5
- Microsoft 365 A5 for faculty
- Microsoft 365 A3 for faculty
- Office 365 A5 for faculty
- Office 365 A3 for faculty
- Microsoft 365 Business Standard
- Microsoft 365 Business Premium
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Why Partner with Mercurius IT?
As a Multi-award winning and leading Microsoft Solution Partner,
we combine technical expertise with vertical industry knowledge.
Accelerate Adoption Without Disruption
Integration with your Microsoft 365, Azure, and Dynamics 365 tenant
teams adopt within their current workflows – no new tools, no retraining.
Ensure Compliance and Governance From Day One
We implement security frameworks aligned with Microsoft zero-trust and Purview and compliance
measures aligned with UK GDPR and global standards, protecting your business from day one.
Achieve Measurable Business Outcomes
Not just technology deployments,
we deliver ROI and business results
tied to your P&L and operational KPIs.
Industry Expertise Across 12+ Verticals
20+ years of Microsoft expertise
serving 500+ UK businesses across manufacturing, pharma, services,
retail, and non-profit sectors.
Certified Microsoft Solutions Partner
Holding designations in Business Applications and Modern Work
CASE STUDY
How Human Appeal transformed humanitarian aid delivery
“Mercurius IT helped us implement Dynamics 365 Finance & Business Central. We now have full visibility across our global operations and have reduced reporting time from days to minutes.”
Head of Systems and Development, Human Appeal
25%
Revenue Growth
15%
20%
Adoption Through Tools Your Teams Already Use
AI runs inside Teams, Outlook, Word, Excel, and Power BI, including Teams, Outlook, Word and Excel.
75% of knowledge workers use AI at work (Microsoft WTI 2024); Copilot meets them where they are.
Teams
Outlook
Excel
PowerPoint
Book a Discovery Call to Map Your Top 3 AI Opportunities
Let us help you take the first step:
Book a discovery call to identify your top three AI opportunities and outline a clear roadmap
Request a demo to experience Microsoft AI in action, tailored to your processes and data