Dynamics 365 is a flexible suite of intelligent business tools from Microsoft which has been designed to streamline and unify the way your business uses its data and processes. The 8 modules/apps in Dynamics 365 provide the functionality you need to make your business succeed. On top of the various modules in Dynamics 365 there are a selection of add-in applications to further increase the functionality, these add-ins include AI-driven insights and Mixed Reality.

This blog post will explore 5(ish) of the many reasons that your business can benefit from the use of the Dynamics 365 suite.

Easy to use applications

Who hasn’t used a Microsoft application before?

Whether that’s Outlook, Word, Excel or anything else in their vast product line-up, you can always tell you’re using a product made by Microsoft. Their user interface always follows a similar layout, one that is easy-to-use, allowing anyone to pick it up with ease. The whole of Dynamics 365 follows this familiar UI, with plenty of personalisation options to make the solution work perfectly for you.

Get the best value for your money

As a cloud-based platform that uses a subscription licensing model, Dynamics 365 allows you to start with what you need and grow the solution as and when you need. You can start with a single application or plan with only a few licenses, then once you’re ready you can easily add licenses and/or extra applications to deploy the platform to more areas of your business. Another benefit of this subscription model is that you can simply remove licenses or applications from your subscription if you don’t see the benefit of them, helping you get the best value for money possible.

One big shared data source

Dynamics 365 is primarily a cloud-based solution—giving you the freedom to access the solution on any device from anywhere and also have a completely seamless connection to your data that is always up-to-date. This is thanks to Microsoft’s Common Data Service (CDS). The CDS enables you to securely store and manage the data created and used in your business applications, simplifying the challenges of data management. CDS works by standardising the way data is stored in your different applications and databases, making the information accessible in a variety of applications with no hassle. What this means in simple is that no matter what application of Dynamics 365 you’re working in, that data will be up-to-date and available in your other ones.

A quick example of this is that you’ve just updated an address for one of your customers in your CRM and they have an appointment booked with one of your field service technicians—this new address would be updated across all your apps, so the technician goes to the correct place and when you send an invoice after in Business Central, it will have the correct address on.

Extend the application with other Microsoft applications

On top of Dynamics 365’s powerful functionality you can also extend the platform with customisations and integrations to other Microsoft application further to help you work even better. Utilise the Microsoft Power Platform so you can get detailed analytics from Power BI, create no-code mobile & web apps with PowerApps and streamline processes using Flow. Additionally, as a Microsoft solution, you can seamlessly work with your Dynamics 365 data inside familiar applications such as Outlook and Excel. On top of this you can also add extra functionality to the Dynamics platform with the many extensions available for each on AppSource.

Utilise the latest technology

Following on from our previous point, Microsoft are constantly innovating and utilising the latest technologies to further improve the way we work. As well as the base D365 applications, Microsoft offer 3 add-on AI insight tools for Sales, Customers & Customer Service. These tools provide you with valuable insights to help you get a 360-degree view of your customers, enabling you to always know the next best step and provide personalised experiences with ease. Microsoft also have Mixed Reality solutions which can be used with their HoloLens headset or on mobile devices. Mixed Reality provides collaboration, planning, visualising and training tools to you in real-time through augmented reality—enabling you to work better and smarter.

Up-to-date platform

As a cloud-based solution whenever you’re working on Dynamics 365 meaning when you’re working on the application you always using the most up-to-date version. Microsoft release two major bi-annual updates in April and October for Dynamics 365 which add additional capabilities to the platform—as well as regular performance and reliability updates throughout the year.

As Dynamics 365 is a cloud-based solution, whenever you’re working on the platform you are using the most up-to-date version. Microsoft release two major bi-annual updates for Dynamics in April and October—adding additional capabilities and improvements to the platform. There are also regular performance and reliability updates throughout the year. You can also ensure that all your data is secure thanks to Dynamics 365 being hosted on Microsoft Azure.

 

We hope this blog post has shown you some of the various benefits of deploying the Dynamics 365 platform to your business. If you’re interested in finding out more about the solution then please feel free to give us a call on 01908508080 or drop us an email at info@mercuriusit.com