Webinar: What’s New in Dynamics 365 CRM Application 2024 Release Wave 2
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RELEASED: 19/11/2024 | DURATION: 40 MINS
Watch exclusive Mercurius IT webinar where our technical experts will guide you through the New Dynamics 365 CRM Update! Discover how these enhancements can transform your business operations across Sales, Customer Service, Field Service, and Customer Insights.
What You’ll Learn:
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Overview of Dynamics 365 CRM App
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New Features in 2024 Release Wave 2:
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Sales: Learn to analyse opportunities with new grouping tools, customise lead qualification, and gain a 360-degree view with AI-generated summaries.
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Customer Service: Improve your email management and case handling with enhanced controls and real-time updates.
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Field Service: Customise mobile syncing and transition seamlessly to the new scheduling board.
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Customer Insights: Utilise heatmap analytics to track customer journeys and manage segments effectively.
Don’t miss out on this opportunity to enhance your CRM skills and build stronger customer relationships.
Register now and bring your questions for our expert Q&A session!
Access the webinar
Further reading
Take a look at our previous blog posts that you may be interested in.
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One of the keys to a successful sales operation is understanding the customer as much as humanly possible. In the more distant past, sales teams would have to depend on their intuition and experience more than anything else. Nowadays, amazing software solutions help...
Why You should consider Microsoft Dynamics 365 CRM
Microsoft Dynamics 365 CRM is a cloud-based customer relationship management solution designed to help businesses streamline their sales, customer service, and marketing processes. It's part of the Microsoft Dynamics family of enterprise resource planning (ERP) and...
