Webinar: What’s New in Microsoft D365 CRM – 2025 Release Wave 1
Join Mercurius IT for a focused webinar covering the latest updates coming to Microsoft Dynamics 365 CRM in the 2025 Release Wave 1.
Whether you work in sales, customer service, field operations or marketing, this session will highlight new tools designed to support daily tasks and improve how your teams work with data and customer interactions.
Topics Include:
Sales Hub
- AI-powered assistance for qualifying leads
- Context-aware email suggestions with Copilot
Customer Service and Copilot
- Insert prompts into email templates for quicker responses
- Use Copilot Studio to collect feedback through surveys
- View sentiment indicators on customer emails
Field Service
- Access online data in offline-first mobile applications
- Choose specific table columns for mobile sync
Customer Insights Journeys
- Re-engage individuals in dynamic journeys
- Export data for custom reporting
- Pause and resume journeys when needed
Who Should Attend?
- Business leaders, sales teams, and IT professionals using Dynamics 365 CRM
- Anyone curious about AI-powered productivity tools
Why Join?
- Live demos of new features
- Expert insights from the Mercurius IT team
- Q&A session – Get your questions answered
Don’t miss this chance to see how Dynamics 365 2025 Release Wave 1 can help your business work better.
Access the webinar
Further reading
Take a look at our previous blog posts that you may be interested in.
What’s new with Dynamics 365 Business Central? Release Wave 2 2022 Notes
ApplicationBetter bank reconciliation for checks In bank reconciliation, we now match check entries from the bank based on information from the check ledger. This gives a much higher degree of match confidence than only using information from the bank ledger. The...
Understanding IFRS 16 and Asset leasing with Business Central
IFRS (International Financial Reporting Standard) 16 was introduced on 1st January 2019 as a new standard for lease accounting, replacing the previous IAS 17 accounting standard that was in place. This change to lease accounting, introduced by the International...
Your Construction Industry Scheme (CIS) Compliance, Sorted.
The Construction Industry Scheme (CIS) was introduced by HMRC for those who are self-employed (subcontractor) in the construction industry working for a contractor, but not as an employee. CIS rules declare that contractors are obliged to deduct money from a...
