What’s New for D365 Business Central?

Microsoft releases major and minor waves for new capacities twice a year in April and October. There is more information on major and minor releases here.

• Discover what is new and planned here
• In June, minor update 20.2 was released. Find information on feature and localisation updates, as well as other useful information, here

D365 CRM Update 

Integrating Dynamics 365 Marketing with Portal

Through interaction, engagement and delivery, customer experience is enhanced in Dynamics 365 Marketing. The portal improves customer service by enhancing digital interaction, collaboration, and proactive support.

Businesses can access all these data directly from their portal by mapping customers’ journeys and leveraging them to provide tailored customer service. They can create personalised promotional emails using data from CRM, portal, and marketing modules. Therefore, Customer retention is high as they get the level of service and interaction they expect.

IT Infrastructure

AKS node pool user start/stop feature

The AKS node pool start/stop feature allows you to completely stop specific user node pools and pick up later where you left off with a switch of a button, saving time and costs.

Previously, you had to either scale a user node pool and all its workloads down to zero to save costs or keep it running with a low footprint to avoid re-deployment, adding to operations time, or wasting compute resources.

The start/stop feature keeps user node pool configurations in place, like the previous node count, allowing you to pick up where you left off without reconfiguring the node pools.

Latest Mercurius IT Insights  

Does your Business Need a CRM Solution?

Before we answer this question, it is essential to define CRM, the acronym for Customer Relationship Management. CRM is used in organisations of varying sizes to manage interactions with customers and potential customers. In essence, it helps an organisation improve business relationships to grow its business.

Print labels quicker, safer, and more flexible with the new Transsmart API

Printing labels. Finding the best courier. Checking the latest order status. These activities may seem a small part of your logistic process but especially these have a huge impact on the efficiency of your operation. Therefore, 3PL Dynamics integrates with Transsmart (powered by nShift): an advanced send platform that integrates in a standardized way with all of your carriers.

How to Release and Reopen multiple documents in Dynamics 365 Business Central

As part of Microsoft’s first round of updates for Dynamics 365 Business Central in 2022, Release Wave 1, a feature was announced that would allow users to release and reopen multiple documents. This time-saving feature was released to Business Central users on July 7th, 2022 as part of Business Central Version 20.

Adjust carriers for shipments based on delivery conditions

During implementation, our consultants often get asked whether 3PL Dynamics can handle customer demands for delivering the goods you ship from your warehouse. For example, consider specific carrier types or maximum heights your customers use. In that case, you want your WMS to do the dirty work for you and to check for these demands during your process.

Integrating Dynamics 365 Marketing with Portal

In an organisation, the customer service and marketing teams have different priorities; while one focuses on improving customer experience, the other focuses on increasing awareness to generate sales leads.

How to deal with high volumes in e-fulfilment? Choose an integration

The number of online-ordered articles keeps growing, and there is no sign that this will stop growing in the near future. In the last four years, this number has almost doubled. And for 2022, the expected e-commerce sales are estimated at $5.424 trillion worldwide.

Your Construction Industry Scheme (CIS) Compliance, Sorted.

The Construction Industry Scheme (CIS) was introduced by HMRC for those who are self-employed (subcontractor) in the construction industry working for a contractor, but not as an employee. CIS rules declare that contractors are obliged to deduct money from a subcontractor’s payments (20% if registered, 30% if unregistered) and pass it to HMRC.

Picking orders more efficiently? Stop planning, start assigning

How much time do you usually spend on planning and combining different orders? Do you or your colleagues often lose track of the orders? You are not the only one.

Partner News 

Click Learn

We are delighted to announce that Mercurius IT has partnered with Click Learn.

ClickLearn is the leading solution for automatically creating training material and documentation for business software in +45 languages. Click Learn automatically updates all your produced training material whenever a software updates.

We intend to resell the solution to larger businesses and use it to assist our clients in creating documentation.

Click the following link to learn more about our new partner


On-Demand Webinars:

Did you know there is a library of recorded webinars on various topics you could watch?

Up Coming Webinars:

Dynamics 365 Business Central Release Wave 2, 21st September 2022 at 11 am

This webinar will cover:

  • Application enhancements
  • Improved integration with Microsoft Power Platform
  • Enhancements in reporting capabilities

External Event

 After three years in which the cold chain has been tested beyond anyone’s lived experience, the industry comes together to reflect on what has been learnt about its people, ways of working and resilience. Over two days, delegates at Cold Chain Live will hear from a who’s who of the food cold chain and outside voices from academia, other industries and government.

We will be exhibiting and speaking at the Cold Chain Live 2022 event. 

  • When – 8 & 9 September 2022
  • Where – The ICC Birmingham, Hall 8 at Stand 8

Until next time!

The team is always ready to help if you have any queries.

Please look out for our September newsletter.