When covid-19 hit, it affected everyone around the globe. Last year was unpredictable for many businesses and challenges are still on the horizon. But when every other business was struggling to survive during the pandemic, one industry vertical thrived: E-Commerce. There has been a boom across the whole E-Commerce segment due to covid-19. People are preferring to shop online due to convenience and safety. Shops on the highstreet had to step-up their game to keep afloat in the market, leading to a greater focus on making E-Commerce work for their business model.
Although this seems like smooth sailing for E-Commerce businesses, they have experienced their own share of challenges due to the pandemic:
Increase in Demand & Delivery
Globalisation & Localisation
Microsoft Dynamics 365 Business Central is an ERP (enterprise resource planning) solution which is ideal for small to medium sized organisations.
Below are just a few ways Business Central can meet your needs and help to grow your business.
Business Central streamlines processes and accurately forecasts customer demands, helping you satisfy customers on time. On top of this, it creates a seamless, unified shopping experience for customers, increasing sales due to frictionless customer engagement.
Succeed on Any Device
Business Central also connects your business digitally, with in-store and back office operations on an omnichannel commerce platform. This empowers the customer’s decision-making process on any device by keeping track of how, when, and what they want to purchase. Also, this solution lets customers order online and pick up in-store or receive home delivery via connected ordering and fulfillment tools.
Capture Opportunities by utilizing AI
When it comes to globalisation & localisation, Business Central enables AI-driven intelligent commerce. Cross-sell and upsell products using AI-based recommendations that help customers quickly and easily discover products relevant to them. In addition, Business Central can interact or interchange data with API or webservices. AI-powered translations in Microsoft Translator allow users to get artificial intelligence-powered translations which saves a lot of time and money.
At Mercurius IT, we have helped e-commerce businesses grow exponentially with Microsoft Dynamics 365 Business Central.
A blog by Kavita Yadav (edited by Scott McKenzie)