Webinar: Transform Your Customer Service with AI-Powered Co-pilot in Dynamics 365
Live online event – Tuesday June 18th, 11.00 to 11.40 AM BST
Customer service is a critical aspect of any organisation’s success. Join our webinar to discover how AI tools like Co-pilot in Dynamics 365 Customer Service can revolutionise customer service operations.
In this session, we’ll explore how integrating AI capabilities into Dynamics 365 Customer Service can:
- Reduce response times
- Improve the quality and consistency of interactions
- Empower staff members with relevant information and insights
- Enhance customer satisfaction and retention
Learn how the introduction of Co-pilot represents a significant advancement in using AI to transform customer service. Discover how to deliver faster, more efficient, and personalised support experiences that drive positive customer and business outcomes.
Take advantage of this opportunity to stay ahead of the curve in customer service innovation.
Access the webinar
Further reading
Take a look at our previous blog posts that you may be interested in.
AI Projects That Fail: Common Mistakes Businesses Make When Deploying Copilot and AI Agents
Quick Summary AI projects rarely fail because of the technology. They fail due to poor planning, weak governance, unclean data and low adoption. Fix the deployment process, and you fix the failure rate. Key Takeaways Most AI deployment failures result from...
Measuring the ROI of AI Projects: The Business Metrics Leaders Should Track Before and After Microsoft Copilot Adoption
Quick Summary Microsoft Copilot ROI becomes measurable when organisations establish baseline metrics before deployment and after rollout. Businesses that define clear success criteria, focus on high-value use cases, and drive user adoption are more likely to achieve...
Microsoft Copilot for Enterprises: Cost, Licensing, and Implementation Guide
Quick Summary Microsoft Copilot adoption is growing, but real enterprise value depends on strategic licensing, data readiness, and targeted deployment to control costs and deliver measurable ROI. Key Takeaways Copilot pricing is simple per user, but total...
