Webinar: Transform Your Customer Service with AI-Powered Co-pilot in Dynamics 365
Live online event – Tuesday June 18th, 11.00 to 11.40 AM BST
Customer service is a critical aspect of any organisation’s success. Join our webinar to discover how AI tools like Co-pilot in Dynamics 365 Customer Service can revolutionise customer service operations.
In this session, we’ll explore how integrating AI capabilities into Dynamics 365 Customer Service can:
- Reduce response times
- Improve the quality and consistency of interactions
- Empower staff members with relevant information and insights
- Enhance customer satisfaction and retention
Learn how the introduction of Co-pilot represents a significant advancement in using AI to transform customer service. Discover how to deliver faster, more efficient, and personalised support experiences that drive positive customer and business outcomes.
Take advantage of this opportunity to stay ahead of the curve in customer service innovation.
Access the webinar
Further reading
Take a look at our previous blog posts that you may be interested in.
Copilot vs Traditional Automation: Key Differences Explained
Quick Summary Automation delivers consistency, but AI copilots bring context. Learn how AI copilots complement automation and what this means for modern business performance and growth. Key Takeaways Traditional automation ensures consistency in rule-based,...
Is Your Business Copilot-Ready? A Checklist for AI-Enabled Workflows
Quick Summary A leadership checklist to assess strategy, data, security, and adoption readiness so Microsoft Copilot can deliver measurable value, not just impressive demos. Key Takeaways Copilot success starts with clear business goals, not licenses. Clean, secure,...
Microsoft Fabric IQ Enables AI Agents to Understand Business Operations
Key Takeaways What Fabric IQ is and why it matters for operational AI. How Fabric IQ gives agents shared business meaning and context. Core features including ontology, semantic models, graph reasoning, and orchestration. Integration patterns with Microsoft...
