The Evolution of Power Virtual Agents – What You Need to Know 

by | Jan 11, 2023 | Power Platform

In many small and medium size businesses, staff need to deal with a constant barrage of enquiries and questions from customers. Entrepreneurs can end up investing heavily in support staff simply to respond effectively to customer queries.  

The good news is that the AI needed to automate these processes is already with us. You can now easily create virtual agents who will answer the most common questions about your business and which customers can access instantly.  

If you’re looking to streamline your business and deliver satisfaction for your customers or clients, the team at Mercurius IT can help you develop state-of-the-art, Microsoft Power virtual agents. Want to find out more? Contact us today.  

What Are Virtual Agents? 

Automation is key to the success of many modern businesses and there are now plenty of options to choose from. Rather than employing someone to answer the phone and talk things through with a customer, a virtual agent is an AI-powered software solution that does all the work for you. If you’ve ever gone on a website and found a chat box, chances are it’s manned by a virtual agent.  

These vital cogs in the corporate wheel answer the most common questions your customers are likely to ask. Technology has come on in leaps and bounds over the last 10 years and today’s virtual agents are more sophisticated than ever, able to engage in two-way conversations and even learn from experience.  

5 Benefits of Power Virtual Agents 

The Microsoft Power Platform is designed to give SMBs in all industries the organisational power that larger corporations take for granted. One of the key suites on the platform allows you to create virtual agents 

1. No More Waiting On the Phone

During busy periods, phone lines and online chat software can have long wait times while all the queries are answered by over-stressed staff. Virtual agents allow you to cut that waiting time down to next to nothing for around 90% of the people contacting your system.  

2. Reduce the Number of Staff You Need to Handle Queries

Power Virtual Agents not only reduce your staffing burden and cost but release valuable employees from mundane tasks so they can focus on more complicated queries and high-value interactions.  

People don’t mind interacting with a virtual agent or chatbot, contrary to what some believe. What they are interested in is getting an answer to their question quickly.  

3. Deploy Chat Bots that Speak Different Languages 

Developing virtual agents that communicate effectively in a range of different languages simply opens your business to a larger portion of the world. 

4. Control All Your Virtual Agents with Centralised Management

However complicated your business is, it’s relatively easy to develop virtual agents both for internal and external use, saving time and resources.  

What’s more, these virtual assets can be controlled from one centralised management system. That means you always have a full overview of how the system is performing, how many queries have been answered and even how satisfied customers are.  

5. Secure Deployment

The one thing that businesses look for with any software is security. Microsoft Power Platform is backed by the latest cutting-edge security software which means you can be 100% confident that your systems are being protected 24/7. 

Anyone Can Create a Virtual Agent 

Virtual assistants can be incorporated into your existing processes easily and seamlessly. American Football team Miami Dolphins use chatbots extensively and they have had more than 40,000 virtual conversations since installing the Microsoft Power Suite.  

The good news is that virtual agents are not just for large corporations. More and more SMBs are realising the potential of automating processes, reducing costs and increasing customer satisfaction.  

Connect with Mercurius IT  

The Microsoft Power Platform has a collection of automation and intelligence suites that help transform any business, whatever its size. At Mercurius IT, we’ve had a 15-year relationship partnership with Microsoft and regularly deliver high-quality software solutions for SMBs in many different industries and sectors.  

If you want to find out how you can reduce your costs, add power to your operational processes and boost growth for the future, contact our team today 

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