What’s Next for Dynamics 365 CRM, Power Platform and Microsoft AI at Work Roadmap
Microsoft’s roadmap for Dynamics 365 CRM and Power Platform just got a lot busier – and AI is now built into the CRM itself, not bolted on. Join Mercurius IT for a fast, no-fluff walkthrough of what’s shipping now and what’s coming next.
We’ll skip the marketing language and go straight to the roadmap: what Microsoft has actually shipped, what’s in preview, and what’s still ahead – including where AI now sits directly inside sales, service, and field workflows.
Key Takeaways
-
How upcoming Dynamics 365 CRM, Power Platform, and Microsoft AI innovations can transform business operations
-
How Copilot can improve productivity and simplify sales, service, and customer engagement
-
How AI agents can automate workflows and reduce manual tasks
-
How Power Platform can accelerate app development and business process automation
-
How connected data and Dataverse can improve integration and collaboration
-
How Copilot Studio can help build customised AI solutions for business needs
-
Which emerging technologies businesses should prioritise to maximise value and prepare for future innovation
Speaker Spotlight
Atush Rohan
Senior Director – D365 CRM and Power Platform Practice
Access Now
Further Reading
Take a look at our previous blog posts that you may be interested in.
Quick Start Your CRM Journey with Dynamics 365 Sales
Customer Relationship Management (CRM) systems have become integral for businesses looking to manage customer interactions efficiently and optimise their sales pipelines. At the core of any successful CRM is its ability to help organisations foster better...
Dynamics 365 CRM: License & Pricing explained
Navigating the complexities of Customer Relationship Management (CRM) can be a challenge for many businesses. With many solutions available, it’s crucial to find a system that not only meets your specific needs but also integrates seamlessly with your existing...
The Impact of Dynamics 365 Customer Service
Delivering exceptional customer service is no longer just a differentiator for organisations, it’s a necessity. Customers nowadays expect quick, tailored, and seamless interactions across multiple channels, and businesses must adopt innovative solutions to meet these...
