What’s Next for Dynamics 365 CRM, Power Platform and Microsoft AI at Work Roadmap
Microsoft’s roadmap for Dynamics 365 CRM and Power Platform just got a lot busier – and AI is now built into the CRM itself, not bolted on. Join Mercurius IT for a fast, no-fluff walkthrough of what’s shipping now and what’s coming next.
We’ll skip the marketing language and go straight to the roadmap: what Microsoft has actually shipped, what’s in preview, and what’s still ahead – including where AI now sits directly inside sales, service, and field workflows.
Key Takeaways
-
How upcoming Dynamics 365 CRM, Power Platform, and Microsoft AI innovations can transform business operations
-
How Copilot can improve productivity and simplify sales, service, and customer engagement
-
How AI agents can automate workflows and reduce manual tasks
-
How Power Platform can accelerate app development and business process automation
-
How connected data and Dataverse can improve integration and collaboration
-
How Copilot Studio can help build customised AI solutions for business needs
-
Which emerging technologies businesses should prioritise to maximise value and prepare for future innovation
Speaker Spotlight
Atush Rohan
Senior Director – D365 CRM and Power Platform Practice
Access Now
Further Reading
Take a look at our previous blog posts that you may be interested in.
What’s New in Microsoft Dynamics 365 CRM? (2025 Release Wave 1)
As we embark on the first part of Microsoft's biannual updates to their business solutions, the Release Wave 1 updates are set to roll out from April to September 2025. These updates promise to bring a huge selection of new features and enhancements, setting the stage...
7 Must-Know Secrets to Choosing the Best CRM for Your Charity
Running a charity or non-profit organisation requires extensive efforts, coming with its own set of challenges that are unique to the industry. From managing donors & volunteers to tracking fundraising whilst ensuring compliance—the administrative burden can...
Why Businesses Are Adopting Microsoft Dynamics 365 CRM in 2025
Maintaining your customer relationships is one of the most important processes for a growing business. Whether you’re nurturing new prospects or maintaining long-term partnerships, using the right tools to manage these relationships can be the key differentiator...
