What’s Next for Dynamics 365 CRM, Power Platform and Microsoft AI at Work Roadmap
Microsoft’s roadmap for Dynamics 365 CRM and Power Platform just got a lot busier – and AI is now built into the CRM itself, not bolted on. Join Mercurius IT for a fast, no-fluff walkthrough of what’s shipping now and what’s coming next.
We’ll skip the marketing language and go straight to the roadmap: what Microsoft has actually shipped, what’s in preview, and what’s still ahead – including where AI now sits directly inside sales, service, and field workflows.
Key Takeaways
-
How upcoming Dynamics 365 CRM, Power Platform, and Microsoft AI innovations can transform business operations
-
How Copilot can improve productivity and simplify sales, service, and customer engagement
-
How AI agents can automate workflows and reduce manual tasks
-
How Power Platform can accelerate app development and business process automation
-
How connected data and Dataverse can improve integration and collaboration
-
How Copilot Studio can help build customised AI solutions for business needs
-
Which emerging technologies businesses should prioritise to maximise value and prepare for future innovation
Speaker Spotlight
Atush Rohan
Senior Director – D365 CRM and Power Platform Practice
Access Now
Further Reading
Take a look at our previous blog posts that you may be interested in.
Unlocking Customer Insights: How to Overcome Data Fragmentation and Achieve Targeted Marketing Success with CRM
In today's digital age, businesses are generating an overwhelming amount of data. This data holds invaluable insights into customer behaviour, preferences, and market trends. However, utilising the true potential of this data remains a challenge due to data...
How to Customise Your Microsoft Dynamics 365 Sales (CRM) Solution
Microsoft Dynamics 365 Sales (CRM) is a powerful tool that helps businesses manage their customer relationships and streamline sales processes. In truth, many out-of-the-box solutions don’t always meet the unique needs of every organization. The good news is that...
What’s new with Dynamics 365 CRM? Release Wave 1 2023 updates
Microsoft's release wave updates are a bi-annual series of updates and enhancements that the company rolls out to its business applications. These updates bring innovative new features, capabilities, and improvements that businesses can leverage to streamline their...
