What’s Next for Dynamics 365 CRM, Power Platform and Microsoft AI at Work Roadmap
Microsoft’s roadmap for Dynamics 365 CRM and Power Platform just got a lot busier – and AI is now built into the CRM itself, not bolted on. Join Mercurius IT for a fast, no-fluff walkthrough of what’s shipping now and what’s coming next.
We’ll skip the marketing language and go straight to the roadmap: what Microsoft has actually shipped, what’s in preview, and what’s still ahead – including where AI now sits directly inside sales, service, and field workflows.
Key Takeaways
-
How upcoming Dynamics 365 CRM, Power Platform, and Microsoft AI innovations can transform business operations
-
How Copilot can improve productivity and simplify sales, service, and customer engagement
-
How AI agents can automate workflows and reduce manual tasks
-
How Power Platform can accelerate app development and business process automation
-
How connected data and Dataverse can improve integration and collaboration
-
How Copilot Studio can help build customised AI solutions for business needs
-
Which emerging technologies businesses should prioritise to maximise value and prepare for future innovation
Speaker Spotlight
Atush Rohan
Senior Director – D365 CRM and Power Platform Practice
Access Now
Further Reading
Take a look at our previous blog posts that you may be interested in.
How to Connect CRM to Power BI for Advanced Data Analysis
Key Takeaways Connecting CRM to Power BI enables deeper insights and better reporting by pulling customer and sales data into advanced dashboards. Direct CRM to Power BI data integration unlocks real-time dashboards for sales, service, and marketing performance....
What is Microsoft Dynamics 365 CRM? A Comprehensive Guide
In the realm of modern business management, Customer Relationship Management (CRM) systems have become a cornerstone for organisations striving to excel in customer satisfaction and retention. Among the numerous options on-the-market, Microsoft Dynamics 365 CRM stands...
MICROSOFT DYNAMICS 365 Vs. SALESFORCE: CRM COMPARISON
Quick Summary Make a confident CRM investment by understanding how Microsoft Dynamics 365 and Salesforce compare across cost, AI innovation, usability, integrations, and business growth potential. Key Takeaways Dynamics 365 offers lower long-term ownership costs with...
