What’s New in Dynamics CRM Wave 1 Release 2026 Webinar
Many organisations using Microsoft Dynamics 365 CRM still struggle with fragmented customer data, manual follow-ups, and limited visibility across sales and service operations. This often leads to missed opportunities, slower response times, and inconsistent customer experiences.
With the 2026 Release Wave 1, Microsoft introduces enhanced AI capabilities, Copilot, and intelligent automation across sales, customer service, field service, and customer insights – helping teams work smarter, respond faster, and drive better engagement.
Watch this 50-minute webinar recording to see how Mercurius IT breaks down these updates in a practical way and helps organisations understand how to turn new CRM capabilities into measurable business outcomes.
Key Takeaways
- The common challenges sales and service teams face with disconnected systems and manual processes
• How Dynamics 365 CRM 2026 Wave 1 uses AI, Copilot, and automation to improve productivity
• What AI-driven insights, lead prioritisation, and customer engagement look like in practice
• Key updates across Sales, Customer Service, Field Service, and Project Operations
• How automation can streamline workflows and improve response times
• How to prioritise CRM enhancements based on business impact
• What a practical adoption and optimisation roadmap looks like
Speaker Spotlight
Jay Tahasildar
Managing Director, Mercurius IT
Atush Rohan
Director, D365 CRM & Power Platform Practice
Sri Vaishnavi Rampalli
Consultant, Microsoft Dynamics 365 CRM
Access Now
Further Reading
Take a look at our previous blog posts that you may be interested in.
Quick Start Your CRM Journey with Dynamics 365 Sales
Customer Relationship Management (CRM) systems have become integral for businesses looking to manage customer interactions efficiently and optimise their sales pipelines. At the core of any successful CRM is its ability to help organisations foster better...
Dynamics 365 CRM: License & Pricing explained
Navigating the complexities of Customer Relationship Management (CRM) can be a challenge for many businesses. With many solutions available, it’s crucial to find a system that not only meets your specific needs but also integrates seamlessly with your existing...
The Impact of Dynamics 365 Customer Service
Delivering exceptional customer service is no longer just a differentiator for organisations, it’s a necessity. Customers nowadays expect quick, tailored, and seamless interactions across multiple channels, and businesses must adopt innovative solutions to meet these...
