What’s New in Dynamics CRM Wave 1 Release 2026 Webinar
Many organisations using Microsoft Dynamics 365 CRM still struggle with fragmented customer data, manual follow-ups, and limited visibility across sales and service operations. This often leads to missed opportunities, slower response times, and inconsistent customer experiences.
With the 2026 Release Wave 1, Microsoft introduces enhanced AI capabilities, Copilot, and intelligent automation across sales, customer service, field service, and customer insights – helping teams work smarter, respond faster, and drive better engagement.
Watch this 50-minute webinar recording to see how Mercurius IT breaks down these updates in a practical way and helps organisations understand how to turn new CRM capabilities into measurable business outcomes.
Key Takeaways
- The common challenges sales and service teams face with disconnected systems and manual processes
• How Dynamics 365 CRM 2026 Wave 1 uses AI, Copilot, and automation to improve productivity
• What AI-driven insights, lead prioritisation, and customer engagement look like in practice
• Key updates across Sales, Customer Service, Field Service, and Project Operations
• How automation can streamline workflows and improve response times
• How to prioritise CRM enhancements based on business impact
• What a practical adoption and optimisation roadmap looks like
Speaker Spotlight
Jay Tahasildar
Managing Director, Mercurius IT
Atush Rohan
Director, D365 CRM & Power Platform Practice
Sri Vaishnavi Rampalli
Consultant, Microsoft Dynamics 365 CRM
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Further Reading
Take a look at our previous blog posts that you may be interested in.
The Impact of Dynamics 365 Customer Service
Delivering exceptional customer service is no longer just a differentiator for organisations, it’s a necessity. Customers nowadays expect quick, tailored, and seamless interactions across multiple channels, and businesses must adopt innovative solutions to meet these...
Improve your Customer Service with Copilot AI
Every customer service team grapples with the relentless demands of resolving issues quickly, handling a growing volume of cases efficiently, and automating repetitive tasks. The pressure to maintain high-quality service while managing these challenges can be...
Dynamics 365 Sales vs. HubSpot: Which is Right CRM for Your Business?
A Customer Relationship Management (CRM) Solution is an essential tool for businesses looking to keep track of their customer data. CRM solutions enable you to have a centralised, single location to store information that can be easily accessed and read, rather than...
