Webinar: What’s New in Dynamics 365 CRM Application 2024 Release Wave 2
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RELEASED: 19/11/2024 | DURATION: 40 MINS
Watch exclusive Mercurius IT webinar where our technical experts will guide you through the New Dynamics 365 CRM Update! Discover how these enhancements can transform your business operations across Sales, Customer Service, Field Service, and Customer Insights.
What You’ll Learn:
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Overview of Dynamics 365 CRM App
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New Features in 2024 Release Wave 2:
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Sales: Learn to analyse opportunities with new grouping tools, customise lead qualification, and gain a 360-degree view with AI-generated summaries.
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Customer Service: Improve your email management and case handling with enhanced controls and real-time updates.
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Field Service: Customise mobile syncing and transition seamlessly to the new scheduling board.
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Customer Insights: Utilise heatmap analytics to track customer journeys and manage segments effectively.
Don’t miss out on this opportunity to enhance your CRM skills and build stronger customer relationships.
Register now and bring your questions for our expert Q&A session!
Access the webinar
Further reading
Take a look at our previous blog posts that you may be interested in.
Unlocking Customer Insights: How to Overcome Data Fragmentation and Achieve Targeted Marketing Success with CRM
In today's digital age, businesses are generating an overwhelming amount of data. This data holds invaluable insights into customer behaviour, preferences, and market trends. However, utilising the true potential of this data remains a challenge due to data...
How to Customise Your Microsoft Dynamics 365 Sales (CRM) Solution
Microsoft Dynamics 365 Sales (CRM) is a powerful tool that helps businesses manage their customer relationships and streamline sales processes. In truth, many out-of-the-box solutions don’t always meet the unique needs of every organization. The good news is that...
What’s new with Dynamics 365 CRM? Release Wave 1 2023 updates
Microsoft's release wave updates are a bi-annual series of updates and enhancements that the company rolls out to its business applications. These updates bring innovative new features, capabilities, and improvements that businesses can leverage to streamline their...
