Webinar: What’s New in Dynamics 365 CRM Application 2024 Release Wave 2
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RELEASED: 19/11/2024 | DURATION: 40 MINS
Watch exclusive Mercurius IT webinar where our technical experts will guide you through the New Dynamics 365 CRM Update! Discover how these enhancements can transform your business operations across Sales, Customer Service, Field Service, and Customer Insights.
What You’ll Learn:
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Overview of Dynamics 365 CRM App
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New Features in 2024 Release Wave 2:
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Sales: Learn to analyse opportunities with new grouping tools, customise lead qualification, and gain a 360-degree view with AI-generated summaries.
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Customer Service: Improve your email management and case handling with enhanced controls and real-time updates.
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Field Service: Customise mobile syncing and transition seamlessly to the new scheduling board.
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Customer Insights: Utilise heatmap analytics to track customer journeys and manage segments effectively.
Don’t miss out on this opportunity to enhance your CRM skills and build stronger customer relationships.
Register now and bring your questions for our expert Q&A session!
Access the webinar
Further reading
Take a look at our previous blog posts that you may be interested in.
How D365 Sales Uses AI to Automate Lead Scoring and Pipeline Management
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Top Dynamics 365 CRM Features B2B Companies Actually Use to Improve Sales & Customer Relationships
Quick Summary Dynamics 365 CRM helps B2B organisations improve sales efficiency, automate workflows, strengthen customer visibility, and drive predictable revenue through AI-powered insights and collaboration. Key Takeaways Dynamics 365 CRM helps B2B teams reduce...
How D365 Sales Manages Long B2B Sales Cycles for UK Manufacturers
Quick Summary Dynamics 365 Sales helps UK manufacturers manage long B2B sales cycles with AI-driven insights, stakeholder visibility, guided selling, and accurate forecasting, enabling more predictable revenue growth. Key Takeaways Long B2B sales cycles require...
