Webinar: What’s New in Dynamics 365 CRM Application 2024 Release Wave 2
Leave your details to watch this webinar on-demand!
RELEASED: 19/11/2024 | DURATION: 40 MINS
Watch exclusive Mercurius IT webinar where our technical experts will guide you through the New Dynamics 365 CRM Update! Discover how these enhancements can transform your business operations across Sales, Customer Service, Field Service, and Customer Insights.
What You’ll Learn:
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Overview of Dynamics 365 CRM App
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New Features in 2024 Release Wave 2:
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Sales: Learn to analyse opportunities with new grouping tools, customise lead qualification, and gain a 360-degree view with AI-generated summaries.
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Customer Service: Improve your email management and case handling with enhanced controls and real-time updates.
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Field Service: Customise mobile syncing and transition seamlessly to the new scheduling board.
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Customer Insights: Utilise heatmap analytics to track customer journeys and manage segments effectively.
Don’t miss out on this opportunity to enhance your CRM skills and build stronger customer relationships.
Register now and bring your questions for our expert Q&A session!
Access the webinar
Further reading
Take a look at our previous blog posts that you may be interested in.
How to Choose the Right Dynamics 365 CRM Implementation Partner for Your Business?
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Common CRM Reporting Challenges Businesses Face and How to Solve Them
Quick Summary Accurate CRM reporting enables better forecasting, stronger operational visibility, and more confident decision-making. Dynamics 365 CRM helps organisations turn fragmented data into actionable business insights. Key Takeaways CRM reporting challenges...
5 CRM Mistakes That Cost Businesses Valuable Sales Opportunities
Quick Summary Streamline your CRM processes, improve forecasting accuracy, and accelerate sales engagement with practical strategies that eliminate operational gaps and protect revenue opportunities. Key Takeaways Keep your CRM configuration straightforward and...
