Webinar: What’s New in Microsoft D365 CRM – 2025 Release Wave 1
Join Mercurius IT for a focused webinar covering the latest updates coming to Microsoft Dynamics 365 CRM in the 2025 Release Wave 1.
Whether you work in sales, customer service, field operations or marketing, this session will highlight new tools designed to support daily tasks and improve how your teams work with data and customer interactions.
Topics Include:
Sales Hub
- AI-powered assistance for qualifying leads
- Context-aware email suggestions with Copilot
Customer Service and Copilot
- Insert prompts into email templates for quicker responses
- Use Copilot Studio to collect feedback through surveys
- View sentiment indicators on customer emails
Field Service
- Access online data in offline-first mobile applications
- Choose specific table columns for mobile sync
Customer Insights Journeys
- Re-engage individuals in dynamic journeys
- Export data for custom reporting
- Pause and resume journeys when needed
Who Should Attend?
- Business leaders, sales teams, and IT professionals using Dynamics 365 CRM
- Anyone curious about AI-powered productivity tools
Why Join?
- Live demos of new features
- Expert insights from the Mercurius IT team
- Q&A session – Get your questions answered
Don’t miss this chance to see how Dynamics 365 2025 Release Wave 1 can help your business work better.
Access the webinar
Further reading
Take a look at our previous blog posts that you may be interested in.
New Import One-Stop Shop Scheme and how it affects Business Central
What is the Import One-Stop Shop (IOSS)?The Import One-Stop Shop (IOSS) is the electronic portal businesses can use since 1st July 2021 to comply with their VAT e-commerce obligations on distance sales of imported goods. When this scheme is used, the seller will...
Accelerate Purchase Orders with Continia Document Capture
Data entry can be time consuming. Accountants know this all too well, particularly when it comes to purchase orders and purchase invoices. Without the right tools, businesses can be inefficient when ensuring the correct documents have the correct information and are...
What is new for Dynamics 365 Business Central in Release Wave 1 – 2021
April marks the release of Microsoft’s first round of its bi-annual updates to Dynamics 365 and the Power Platform. Release Wave 1 2021 brings an array of new capabilities and improvements to the whole suite of Business applications. This blog post will outline what...
