MD’s Desk
Industry Trends and Insights
Smarter procurement with AI-powered impact analysis
Microsoft has introduced Procurement Agent Impact Analysis in Dynamics 365 Supply Chain Management. The capability automatically evaluates the downstream impact of supplier-requested purchase order changes, helping procurement teams identify risks, assess inventory implications and make faster, more informed decisions.
Customer journeys created in minutes with AI
New AI capabilities in Dynamics 365 Customer Insights – Journeys help organisations create and optimise customer journeys faster, reducing manual effort while delivering more personalised customer experiences.
Faster, more productive field service operations
Recent Dynamics 365 Field Service enhancements focus on technician productivity, mobile usability and operational efficiency. Improvements across scheduling, mobile experiences and field execution help organisations deliver more consistent service while improving operational visibility.
Mercurius IT Updates
On-Demand Webinar: Dynamics 365 CRM 2026 Wave 1
Catch up on the latest Dynamics 365 CRM Wave 1 enhancements, including AI-powered capabilities, customer engagement improvements and productivity features designed to help sales and service teams work smarter.
On-Demand Webinar: Integrated WMS & TMS for 3PL
Discover how 3PL organisations can overcome operational complexity with an integrated Warehouse Management System (WMS) and Transportation Management System (TMS). Learn practical strategies to improve visibility, streamline operations and scale profitably.
On-Demand Webinar: Dynamics 365 Business Central Wave 1
Explore the key features and enhancements introduced in the latest Business Central Wave 1 release. This session covers practical use cases, AI capabilities and opportunities to drive greater efficiency across your business.
Get Your Quick Estimate
Understand your Dynamics 365 investment before you commit
Evaluating a new ERP or CRM solution often starts with one key question: What will it cost? Our Dynamics 365 Cost Estimator provides a quick, indicative estimate based on your business requirements, helping you build a clearer picture of potential licensing and implementation costs before starting your project.
Free AI Assessment
Discover AI opportunities across your business
Not sure where AI can deliver the greatest impact? Our free AI assessment helps organisations identify practical opportunities to automate processes, improve productivity and create measurable business value using Microsoft technologies.
AI for Business Central
Identify opportunities to automate finance, reporting and operational processes using Copilot and AI capabilities within Dynamics 365 Business Central.
AI for CRM & Customer Engagement
Discover how AI can enhance sales productivity, customer insights, marketing effectiveness and service experiences.
AI for Finance & Supply Chain
Explore how AI can improve procurement, planning, inventory management and supply chain decision-making.
AI for 3PL & Logistics
Understand how AI can improve warehouse visibility, transport planning and operational efficiency across your logistics network.
Partner Spotlight: Embat
Smarter treasury management for modern finance teams
Mercurius IT has partnered with Embat to help organisations bring greater visibility, automation and control to their financial operations. Embat’s AI-driven treasury management platform helps finance teams automate reconciliations, improve cash flow visibility and make better financial decisions through real-time insights.
Customer Success Story
Automating supplier payments with Dynamics 365 Business Central
The London School of Hygiene & Tropical Medicine (LSHTM) partnered with Mercurius IT to modernise supplier payments using Microsoft Dynamics 365 Business Central. By automating manual workflows, LSHTM improved efficiency, reduced admin effort and gained greater financial control.
The result was a more streamlined, scalable finance function with improved visibility.
IP Solution Corner: Maxfield
Transform field service execution with Dynamics 365
Maxfield is Mercurius IT’s purpose-built field service solution designed to help organisations improve operational visibility, standardise service delivery and increase field workforce productivity.
Built on Microsoft Power Platform and integrated with Dynamics 365 Field Service, Maxfield enables engineers to manage work orders, inspections, inventory usage and customer sign-offs through a single mobile interface. The result is faster job completion, improved data accuracy and better coordination between field and back-office teams. This helps reduce manual effort, improve service consistency and scale operations with confidence.
Stay In Loop
Stay in the Loop
Want to keep your finger on the pulse of the latest innovations and insights from Mercurius IT?
Connect with us on LinkedIn for news, success stories, and expert tips straight to your feed. Let’s shape the future of business together!
