MaxField: Field Service Execution, Simplified
Introduction
Field service teams are expected to do more with less. Faster job completion, accurate data capture, and consistent service delivery are no longer optional. Yet many organisations still rely on fragmented processes, manual updates, and limited visibility between the field and the back office.
MaxField is Mercurius IT’s IP solution built to close that gap. Designed specifically for Microsoft Dynamics 365 Field Service users, MaxField equips field engineers with a structured, mobile first application that simplifies on site execution while giving service managers real time operational visibility.
The Solution
MaxField is a purpose-built Canvas App developed using Microsoft Power Apps and tightly integrated with Dynamics 365 Field Service.
It provides field engineers with a single interface to view work orders, execute tasks, complete inspections, capture job data, and manage parts usage directly from the field. At the same time, it ensures that all activity updates flow instantly back into Dynamics 365, keeping planners, service managers, and back-office teams fully aligned.
The result is faster execution, better data quality, and a more reliable field service operation.
Features and Benefits
Features
- App built for Mobiles and tablets for Dynamics 365 Field Service
- End to end work order execution within a single interface
- Structured tasks and inspections with configurable checklists
- Real time work order status and booking visibility
- On site inventory usage and parts request management
- Automated shift tracking and work duration capture
- Image capture for job evidence and documentation
- Customer signature capture for job confirmation
- Centralised dashboards for operational monitoring
Benefits
- Faster and more consistent job execution in the field
- Reduced manual errors and missed steps during service visits
- Improved productivity for field engineers and back office teams
- Greater visibility into field operations and resource utilisation
- Improved compliance with service and safety processes
- More accurate inventory and parts tracking
- Reduced administrative effort after job completion
- Better customer experience through improved service reliability
- Stronger return on investment from Dynamics 365 Field Service
Technology Stack
MaxField is built using Microsoft technologies to ensure security, scalability, and seamless integration with your existing environment.
- Microsoft Dynamics 365 Field Service
- Microsoft Power Apps
- Microsoft Power Automate
Developed by Mercurius IT, MaxField extends the power of Microsoft Dynamics 365 without complexity, enabling organisations to modernise field service execution at their own pace.
