How Known Issues Keep Your Logistics Software Reliable

Visibility so you can see what is happening and whether it affects you. Velocity so you can adopt a workaround or deploy a fix quickly and keep customers satisfied.

Boltrics addresses this with a clear, structured approach to Known Issues within 3PL Dynamics. A Known Issue is an identified problem that may affect more than one customer, and it is documented with a description, any available workaround, and the permanent solution once released.

Critically, you only see the Known Issues that match your installed version, so the signal is not drowned out by irrelevant noise.

Subscribing to a specific Known Issue triggers email updates as soon as the status changes. That removes guesswork and reduces the need for repeated support tickets.

What a Known Issue contains, and why it matters

Each Known Issue record includes a concise header with the title, the affected app, and dates for reporting and resolution. The description section then explains the observed behaviour, where in the process it appears, and whether an error message is involved.  

If a temporary route around the problem exists, it is documented under Workaround with practical steps. When a permanent fix is available, the Solution is published, which may require a release or a small functional adjustment.  

This disciplined format means operational teams can decide quickly whether to wait for a fix, apply a workaround, or schedule an update.  

You can also subscribe to any Known Issue. When Boltrics updates the record, you receive an email immediately, staying in step with progress without chasing status updates.  

If your existing support ticket is linked to a Known Issue, Boltrics Support will keep you informed through that same record, which streamlines communication and avoids duplication.  

To make the lifecycle transparent, Boltrics uses status codes you can understand at a glance: 

• 020 Reported means the issue is being investigated. 
• 030 Workaround signals a temporary solution is available. 
• 040 Solution confirms the permanent fix is ready. This simple taxonomy helps operations and IT prioritise actions and plan updates with confidence.  

How this fits alongside service health and support

The Known Issues approach sits within a larger fabric of service health and support.  

Boltrics provides a status page with notices of incidents, investigations, and resolutions, helping customers distinguish local configuration issues from broader platform events.  

Third-party aggregators also track service health for additional visibility. When combined with Known Issues, customers get both a macro view of platform status and a micro view of version-specific problems that may touch their environment.  

Boltrics Support guides customers on submitting clear, actionable tickets and shares practical advice for common scenarios, such as stabilising scanner connectivity during SaaS migrations or reducing web service load during peak hours. These resources compress the time to resolution and help your teams avoid repeat pitfalls.  

About Boltrics

Boltrics is a Netherlands-based software provider that specialises in logistics solutions for 3PL, warehousing, freight forwarding, and transport. Its platform, 3PL Dynamics, is built on Dynamics 365 Business Central and is trusted by hundreds of logistics providers worldwide. The solution is modular, always up to date, and designed to go live rapidly while leveraging industry best practices developed with the sector. 

Why Mercurius IT and Boltrics together make the difference

The Mercurius IT and Boltrics partnership combines a proven industry platform with hands-on, UK-led implementation and support expertise.  

For logistics service providers, the daily value of this partnership shows up in five concrete ways. 

1. Faster issue triage and decision-making

When an anomaly occurs, every minute matters. Mercurius IT helps your key users and planners interpret Known Issues in the context of your exact configuration, modules, and custom workflows.  

We translate the Boltrics statuses and descriptions into clear operational guidance: adopt the workaround immediately, schedule the release during a maintenance window, or adjust a dependent process temporarily.  

Because the Known Issues page filters by your installed version, our consultants focus only on what is applicable, which speeds up triage.  

We also align these actions with the current service health notices, so you know whether you are dealing with a local configuration change or a broader Business Central or network event, avoiding unnecessary changes that would not address the root cause.

2. Structured update planning and minimal disruption

Many solutions falter not because fixes do not exist, but because updates are not planned well.  

Mercurius IT coordinates release activities linked to a Known Issue’s Solution, ensuring stakeholder communication, test scripts, and roll-back plans are ready.  

We use Boltrics guidance on environments, app versions, and categories to plan the right update in the right place, which keeps production stable while test environments validate the change.

3. Preventive performance and integration hygiene

Known Issues sometimes surface patterns that hint at broader performance or integration hygiene needs.  

Mercurius IT leverages Boltrics’ performance analysis checklists to tune job queues, reduce inefficient queries, and stagger external data pulls so your scanning and planning screens stay responsive.  

That reduces the chance of future incidents and shortens cycle times for transport planning and warehouse operations.  

4. Embedded best practice in day-to-day operations

Beyond fixing a specific issue, we help embed best practice to prevent recurrences. Boltrics Support articles detail scanner stability, SaaS URL changes, web service scheduling, and functional field settings that reduce table locking.  

We codify these into SOPs and quick-reference guides for your teams, so corrections become new standards rather than temporary fixes.

5. A platform that stays current

Boltrics aligns its product roadmap with Microsoft Dynamics 365 Business Central, ensuring continuity, security, and ongoing innovation.  

That means when Microsoft ships improvements, you benefit through Boltrics, keeping your logistics software modern without expensive, risky custom builds.  

Mercurius IT manages this lifecycle with you, planning updates and validating compatibility so operational stability is preserved. 

Putting it into practice: a typical response flow

1. Detect and confirm 
Your team notices an anomaly. Mercurius IT helps confirm whether it is a configuration, data, or platform event, cross-referencing Boltrics status and Known Issues for your version.  

2. Subscribe and communicate 
We subscribe to the relevant Known Issue, ensuring automated email updates. We notify stakeholders internally with a concise summary of the impact, workaround steps, and expected timelines.  

3. Apply the workaround 
Where available, we guide your key users to implement the documented workaround, keeping trips, picks, and billing on track while the permanent solution is prepared 

4. Plan the permanent fix 
Once the Solution is posted, we schedule the release in test, run verification scripts, and then promote to production with minimal downtime. We also update SOPs if functional adjustments are recommended.  

5. Review and harden 
Post-resolution, we review performance and integration settings using Boltrics best practice to reduce the likelihood of repeats, and we ensure your teams know how to use the Known Issues page for faster self-service next time.  

The benefits you can measure

• Shorter mean time to resolution through immediate visibility and guided workarounds 
• Fewer repeat incidents thanks to embedded best practice and performance hygiene 
• Lower support overhead because subscription updates reduce ad hoc chasing 
• Higher customer satisfaction since orders, routes, and invoices stay on schedule 
• Stronger governance via clear status codes and structured update plans 

Ready to turn Known Issues into an operational advantage? 

Mercurius IT helps you use Boltrics’ Known Issues and service health tools to stay proactive, reduce downtime, and keep customers happy. We combine platform expertise with practical operations know-how so your teams can act quickly and confidently. 

Contact us today to learn how we can help you implement 3PL Dynamics, embed robust support practices, and keep your logistics software reliable at scale.

Frequently asked questions