Webinar: What’s New in Dynamics 365 CRM Application 2024 Release Wave 2
Leave your details to watch this webinar on-demand!
RELEASED: 19/11/2024 | DURATION: 40 MINS
Watch exclusive Mercurius IT webinar where our technical experts will guide you through the New Dynamics 365 CRM Update! Discover how these enhancements can transform your business operations across Sales, Customer Service, Field Service, and Customer Insights.
What You’ll Learn:
-
Overview of Dynamics 365 CRM App
-
New Features in 2024 Release Wave 2:
-
Sales: Learn to analyse opportunities with new grouping tools, customise lead qualification, and gain a 360-degree view with AI-generated summaries.
-
Customer Service: Improve your email management and case handling with enhanced controls and real-time updates.
-
Field Service: Customise mobile syncing and transition seamlessly to the new scheduling board.
-
Customer Insights: Utilise heatmap analytics to track customer journeys and manage segments effectively.
Don’t miss out on this opportunity to enhance your CRM skills and build stronger customer relationships.
Register now and bring your questions for our expert Q&A session!
Access the webinar
Further reading
Take a look at our previous blog posts that you may be interested in.
Dynamics 365 CRM: License & Pricing explained
Navigating the complexities of Customer Relationship Management (CRM) can be a challenge for many businesses. With many solutions available, it’s crucial to find a system that not only meets your specific needs but also integrates seamlessly with your existing...
The Impact of Dynamics 365 Customer Service
Delivering exceptional customer service is no longer just a differentiator for organisations, it’s a necessity. Customers nowadays expect quick, tailored, and seamless interactions across multiple channels, and businesses must adopt innovative solutions to meet these...
Improve your Customer Service with Copilot AI
Every customer service team grapples with the relentless demands of resolving issues quickly, handling a growing volume of cases efficiently, and automating repetitive tasks. The pressure to maintain high-quality service while managing these challenges can be...
