Webinar: What’s New in Microsoft D365 CRM – 2025 Release Wave 1
Join Mercurius IT for a focused webinar covering the latest updates coming to Microsoft Dynamics 365 CRM in the 2025 Release Wave 1.
Whether you work in sales, customer service, field operations or marketing, this session will highlight new tools designed to support daily tasks and improve how your teams work with data and customer interactions.
Topics Include:
Sales Hub
- AI-powered assistance for qualifying leads
- Context-aware email suggestions with Copilot
Customer Service and Copilot
- Insert prompts into email templates for quicker responses
- Use Copilot Studio to collect feedback through surveys
- View sentiment indicators on customer emails
Field Service
- Access online data in offline-first mobile applications
- Choose specific table columns for mobile sync
Customer Insights Journeys
- Re-engage individuals in dynamic journeys
- Export data for custom reporting
- Pause and resume journeys when needed
Who Should Attend?
- Business leaders, sales teams, and IT professionals using Dynamics 365 CRM
- Anyone curious about AI-powered productivity tools
Why Join?
- Live demos of new features
- Expert insights from the Mercurius IT team
- Q&A session – Get your questions answered
Don’t miss this chance to see how Dynamics 365 2025 Release Wave 1 can help your business work better.
Access the webinar
Further reading
Take a look at our previous blog posts that you may be interested in.
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