Case Study on Tile Mountain

Cutting Costs through Business Process Automation

2020 10 30 Tile Mountain Case Study
Tile Mountain

Business Subsidiaries
Capitol Tiles, Walls + Floors, Bathroom Mountain

United Kingdom

Retail & Ecommerce, Wholesale & Distribution

About Tile Mountain

Tile Mountain was founded in Stoke-on-Trent in 2013 with an ambitious business model – selling tiles exclusively through ecommerce. Having no physical stores puts costs considerably lower than competitors on the high street. Yet, they encountered a challenge: customers want to get a feel for tiles before they purchase. To solve this issue, customers can order tile samples which are delivered for free.

The Challenge

Tile Mountain were using Microsoft Dynamics NAV 2016. This was effective, however, they had hundreds of product stock keeping units (SKUs) and requirements specific to their business. In addition, they wanted to automate more processes and cut costs wherever possible. This led to them seeking an upgraded ERP solution along with unique enhancements.

The Solution

We upgraded Tile Mountain to Dynamics 365 Business Central so their ERP solution would match their growing business. Enhancements were developed to fit their requirements, including a Magento eCommerce integration and Tasklet Factory for mobile barcode scanning. They later acquired two other tile industry businesses (in the B2B market) which we also upgraded to Business Central.

Solution enhancements across all subsidiaries were moved to extensions, making future upgrades cheaper and quicker. An intuitive, automated add-on was also developed which integrates warehouse forklifts with weighing scales, eliminating the risk of dispatching too many tiles. Continia document capture was developed to further automate processes and increase efficiency through OCR of Purchase Invoice.

Tile Mountain have branched out into bathroom fittings with Bathroom Mountain. We recently implemented Business Central for this which will help them scale upward as their business grows.

Solution Version and Extensions

  • Microsoft Dynamics 365 Business Central ERP
  • Tasklet Factory mobile barcode scanning
  • Implemented Tasklet Factory Warehouse Functionality
  • Continia Document Capture, Expense Management & Web Approval Portal
  • Enhanced web order processing
  • Enhanced warehouse handling and pick creation processes
  • Automatic Credit Memo creation and posting
  • Statement sending via e-mail using job queue
  • Auto Rectify failed shipment


  • Heavy automation and streamlining throughout all key business processes
  • Magento integration synchronising all data between ecommerce & ERP, eliminating tedious tasks and risks of errors
  • Customisations set as Extensions, allowing for seamless future upgrades to newest versions of Microsoft Dynamics
  • Mobile warehouse scanning tools linked directly to ERP

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