Case Study on Modernising Data Management

About The Customer

The client specialises in hydraulic measurement and control products for several industries, including Industrial, Mobile, and Agricultural. For more than 50 years, it has played a vital role in the industry by helping its customers diagnose hydraulic faults, verify conditions, and attain precision in hydraulic control of heavy machinery.

The Challenges

The client needed help managing data effectively. This included developing and maintaining a Data Warehouse and creating an Analysis and Reporting suite to support fleet data operations. They also had to replace the existing manual processes, based on Excel documents, with an automated solution using SharePoint Online. In addition, they required a secure portal for user management, data storage, and backend administrator maintenance. Finally, Power BI, charts, reporting, and dashboards had to be managed daily.

The Solution

Mercurius IT created an application in DOTNET for fleet and turbocharger-related data. The solution involved integrating a SQL Database integration, SharePoint integration, and application integration in DOTNET per the client’s requirements. Further streamlining was done through a Windows-based application for bulk data uploading. The solution also enabled the export of rebate summaries in Excel and PDF formats and included an interactive dashboard to enhance daily user engagement.

The Benefits

This integrated application reduced the manual workload, smoothing the data-uploading process. This, in turn, enhanced customer satisfaction. Real-time information with strong reporting tools increased visibility into the system and enabled daily reporting. The Office 365-SharePoint Online cloud-based solutions were available to the relevant user groups 24/7 for assured and secured access. This move also reduced data inaccuracy and contributed toward operational efficiency.

Conclusion

The partnership with Mercurius IT brought about the complete update and success of data management processes at the client’s organisation. These customised solutions addressed complex challenges, reduced manual intervention, and increased data accuracy and accessibility, thus improving overall operational efficiency and customer satisfaction.