Case Study on 3PL Dynamics

About the customer

Our featured logistics company has successfully expanded its services to cater to diverse industries across the UK and Europe over the past four decades. The company’s success is attributed to its wide range of products, exceptional value, and top-tier logistics and customer service.

The company serves various industries, including manufacturing, retail, aerospace, food production, engineering, offshore, leisure, and education. They specialise in providing warehouse storage and logistics management solutions to help organisations proactively address their challenges.

The Challenges

The company is currently in the process of expanding its third-party logistics (3PL) business. However, the existing application poses limitations as it cannot support 3PL warehouse management system (WMS) processes and invoices with different variations for services such as storage, handball, and labelling.

Additionally, the current inventory system must accommodate the serial shipping container code (SSCC), challenging inventory management by location and leading to increased time to pick items. The company is also utilising inefficient, outdated, and inflexible scanning applications.

The Solution

Ensuring excellent customer service remains a top priority for the company, catering to a diverse customer base with varying processes. They adopted industry-specific software, 3PL Dynamics, to overcome this challenge as a comprehensive solution.

Key areas of implementation included:

• Configuring the WMS contract with different variations.
• Assigning SSCC to all pallets.
• Setting up inbound, outbound, and additional services.
• Implementing an adaptable scanning application.
• Introducing a new customer portal.

The Benefits

As a result of these implementations, the company now operates on a single system supporting all complex logistics activities, including cold chain operations, multi-batch/lot control for pharmaceuticals, and shelf-life management for perishable items.

Key benefits include:

• Real-time information from all SSCCs, ensuring seamless synchronisation between warehouse and office staff.
• More efficient invoicing processes, saving time.
• The system can auto-print documents and send emails, increasing overall efficiency.

“Mercurius IT has truly revolutionised our operations at Newitts with their seamless upgrade from Microsoft Navision 2016 to Microsoft Business Central. Their custom development has automated our manual processes, boosting work efficiency and enabling real-time operations. Order processing has seen a remarkable speed improvement. Not only are we delighted with the solution, but our customers also benefit from smoother service delivery. Mercurius IT’s dedication to understanding our needs and delivering tailored solutions has undoubtedly positioned them as our trusted partner.” — Jack Newitt – Director of IT and Operations, Newitts