What’s New for Dynamics 365 CRM?

The 2021 release wave 2 for Dynamics 365 is almost here! Hundreds of new features will start releasing across D365 applications from October 2021 through to March 2022.

Our team has listed a key new feature from each application.

Click here for more information (including the latest for Field Service and Human Resources).

Marketing
Now you can create segments for contacts and leads in the new segmentation builder.

Sales
Introduce advanced filtering and sorting. This functionality allows users to filter information based on standard and custom fields.

Customer Insights
Introduce a shared environment for B2B and B2C customer profiles. Now users can work easily with B2B profiles (accounts and contacts) and B2C profiles (individual customers) in the same environment of audience insights.No need to create two individual environments and keeping the data separated.

Customer service
A user who uses Dynamics 365 Customer Service can easily collaborate with anyone within their organization, such as agents from other departments, supervisors, customer service peers, or support experts, over Microsoft Teams to resolve customer issues, without leaving the case or conversation.

Upcoming Events

The New Features of D365 Business Central and How to Upgrade from NAV

THURSDAY 21st OCTOBER

11:00 AM BST

Join us to find out about upgrading your ERP to D365 Business Central, and also discover the business benefits from the 2021 wave 2 release of Business Central.

For more information on this event, please click here

Add to Outlook calendar: Outlook

Add to Google Calendar: Gmail

What’s new for Business Central?

For 2021 release wave 2, Business Central investments focus on helping users get to productive usage faster, whether they are new or existing customers.

The majority of features will be available in October. Our team has listed a key new feature from each area below.

For more information on the 2021 wave 2 release, click here.

Application
There will be updates in some of the most requested areas for improvement, such as the finance and supply chain areas.

  • Account schedules – Budget Name filter for columns and more templates added

Better with Microsoft 365
Integration with Excel will be even better and support for collaborative business processes in Teams will be improved so you can bring Business Central pages into a Teams channel.

  • Enhancements to Microsoft Teams integration

Governance and administration
The 2021 release wave 2 delivers a set of admin and governance capabilities designed to help admins and IT pros set up, secure, manage, govern, and monitor customer environments.

  • Automatic installation and update of dependencies when updating apps in the Business Central admin centre

Modern clients
Improvements to our extensive portfolio of clients with the focus on better usability, accessibility, performance, and stability.

  • Performance improvements to the Business Central web client

On Demand Webinar

Enhancing Manufacturing Operations with D365 Business Central

In a recent webinar, we demonstrated how Dynamics 365 Business Central can help streamline supply chain related challenges for manufacturing companies.

If you would like to watch the recording, click below!

Interested in knowing more about Business Central overall?

Click here

Want to get in touch with us to discuss Microsoft solutions?

Click here

What is the Server Core Installation Option in Windows Server?

Microsoft has delivered a way to make server usage more efficient, thereby improving security.

The Server Core option is a minimal installation option that is available when you are deploying the Standard or Datacenter edition of Windows Server. Server Core includes most but not all server roles. Server Core has a smaller disk footprint, and therefore a smaller attack surface due to a smaller code base.

For more information on this, click here.

Until next time!

The team is always ready to help if you have any queries. We’ll give you the latest updates with the next newsletter in October.