MD’s Desk
Industry News & Insights
AI-Powered Sales & Service:
2025 Wave 2 adds Copilot and AI agents to CRM for smarter sales and support. Trusted Knowledge Agent and better summaries speed up resolutions.
Contact Centre Enhancements:
Deeper Teams/Outlook integration, smarter telephony, and HD voice improve customer calls.
Dynamics 365 Business Central
Wave 2 Release For UK Business:
Copilot and AI agents automate key finance tasks like invoice processing and purchase order matching that saves time and enhancing compliance with new audit trail reports.
Pricing Changes:
Business Central licence prices in the UK will rise from November 2025, reflecting added features and more included storage.
Dynamics 365 Finance & Supply Chain
AI Agents & Automation:
The latest release introduces AI agents for account reconciliation, demand forecasting, and procurement. UK organisations can benefit from improved financial reporting, advanced analytics, and streamlined procurement processes.
Supply Chain Innovation:
Copilot now supports natural language queries and follow-up questions, while the new Supplier Communications Agent automates vendor interactions, boosting procurement productivity and resilience.
Microsoft Azure
Wave 2 Release:
October’s update improves Power Apps, Automate, Copilot, and Power Pages. Copilot now automates data and app building.
Public Sector:
UK councils and NHS Trusts use Power Platform to digitise and save costs.
Security:
New security features support UK data protection.
Power Platform
Firewall Update:
Azure Firewall in Virtual WAN secured hubs now supports customer-provided public IP addresses, giving UK organisations greater flexibility and control over their network infrastructure. Official update
UK Government Partnerships:
The UK government has signed a five-year cloud and AI deal with Microsoft, aiming to accelerate innovation and efficiency across public services using Azure and Microsoft 365.
Data Centre Expansion:
Microsoft has announced a new Azure data centre in the UK, boosting local AI and hybrid computing capabilities for British businesses.
Mercurius IT Updates
Upcoming Webinar
What’s New in Dynamics 365 FSCM: Wave 2 2025 Release
Date: Tuesday, 18th November 2025
Time: 11:00 AM GMT
Speaker: Himanshu Pandya
Join us to explore the latest innovations in Finance & Supply Chain Management, including Copilot automation, AI-powered forecasting, and global compliance tools.
Customer Success Stories
Allendale Group Ltd is a UK-based company with in-house engineering, who globally sources products to offer competitive pricing and cutting-edge technology.
Their diverse range includes digital readout systems, precision measuring tools, tapping heads, protective cases, ultrasonic cleaners, WiFi antennas, soldering equipment, ABS enclosures, and more.
Quick Estimate
Thinking about upgrading to Dynamics 365? Use our Quick Estimate tool for a personalised, no-obligation cost estimate.
Featured Blog
Switching Microsoft Dynamics Partners
The decision to switch Microsoft Dynamics partners is a big one, often driven by project failures or poor ongoing support.
Finding a new partner with a deep understanding of your business needs is essential for a smooth transition and future success.
Look for a reliable partner with a proven track record of successful implementations, industry expertise, and a commitment to providing continuous support.
A great partner will also offer transparent pricing and act as a trusted partner to help you achieve your business objectives.
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