MD’s Desk
Industry And Product Updates
Customer Insights – Journeys: Smarter engagement with Copilot
Microsoft continues to enhance Customer Insights – Journeys with Copilot‑driven capabilities, enabling faster campaign creation, improved customer segmentation and more personalised engagement at scale. New AI‑powered features are helping marketing and sales teams design journeys faster and respond more effectively to customer behaviour.
Dynamics 365 Customer Service: Enhancing service quality and control
Updates across Dynamics 365 Customer Service continue to strengthen case management, data security and AI‑driven service experiences. New capabilities support better handling of sensitive information and more intelligent case workflows, enabling service teams to deliver faster and more consistent support.
Azure: Simplifying infrastructure management at scale
Automatic OS image upgrades for Virtual Machine Scale Sets (VMSS) Flex are now in preview, enabling organisations to keep infrastructure secure and up to date with minimal manual effort. This helps maintain compliance, reduce operational overhead and ensure consistency across large environments.
Get Your Quick Estimate
Understand costs before you commit
Planning a Dynamics 365 project? Our Cost Estimator helps you get a quick, indicative view of licensing and implementation based on your needs so you can move forward with clarity.
Mercurius IT Updates
Strengthening financial operations with Embat partnership
Mercurius IT has announced a strategic partnership with Embat, bringing AI-driven treasury management capabilities into the Dynamics 365 ecosystem. This collaboration enables organisations to improve cash flow visibility, automate reconciliation and gain better control over financial operations in real time.
Meet us at Multimodal 2026
We are exhibiting at Multimodal 2026, the UK’s leading logistics and supply chain event. Join us to explore how organisations are improving operational visibility, reducing complexity and scaling with connected Dynamics 365 and AI enabled solutions.
On‑demand Webinar: Integrated WMS and TMS for 3PL
If you missed our recent session, you can now watch the on‑demand webinar on how 3PL organisations can move from disconnected systems to a fully integrated WMS and TMS approach. The session covers practical ways to improve visibility, streamline operations and scale profitably.
Customer Success Story
From manual processes to connected operations
Mayglothling partnered with Mercurius IT to modernise operations using Dynamics 365. By replacing manual, disconnected processes with an integrated platform, they achieved real‑time visibility, improved scheduling and stronger coordination across teams. The result was faster operations, fewer errors and a scalable foundation for growth.
IP Solution Corner: Maxfield
Improving field service execution within Dynamics 365
Maxfield is Mercurius IT’s mobile first solution designed to streamline field service operations. It enables teams to manage work orders, inspections and updates in real time while giving back office teams full visibility.
This helps reduce manual effort, improve service consistency and scale operations with confidence.
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