MD’s Desk
Latest Industry News / Insights
Dynamics 365 Contact Centre
- Dynamics 365 Contact Centre: Limited Time Offer 40% off list price on eligible SKUs until 30 June 2026; available for CSP and Enterprise, not combinable with other discounts.
- What is included: Contact Centre (Digital + Voice), Contact Centre Voice, and Dynamics 365 Customer Service Premium; Teams Phone not required, no minimum seat count.
- Why this matters: Teams Phone customers get a competitive price and easier project approval for modernising contact centres.
- Next step: Start a Digital Contact Centre pilot with 40% discount
Power Platform
- Stronger AI Integration: Microsoft expanded Copilot and AI agents to help users analyse data, automate tasks, and improve productivity inside apps.
- Better App Development Experience: New modern controls, theme reuse, and Copilot support make app building faster and more consistent.
- Enhanced Data & Performance: Improvements in Dataverse integration, AI-powered data entry, and app performance support better handling of large business data.
IP Solution Corner
Fixed Asset Component Accounting App
Our Fixed Asset Component Accounting App helps you manage and depreciate asset components separately when they have different useful lives. It improves reporting accuracy and simplifies replacements and audits for asset intensive organisations. Watch the short demo video to see how the solution works in practice.
Customer Success Story
Transforming Warehouse Operations with Microsoft Dynamics 365
A warehousing organisation partnered with Mercurius IT to modernise operations using Microsoft Dynamics 365. The solution improved visibility across inventory, streamlined warehouse processes, and enabled better reporting and decision making. As a result, the business gained a more efficient and scalable platform to support future growth.
Featured Blog
Microsoft Fabric IQ and AI Agents for Business Operations
Discover how Microsoft Fabric IQ and AI agents can simplify analytics, automate routine work, and turn data into faster decisions across finance, operations, and customer service. The article explains practical use cases, tips to get started, and how to align AI initiatives with real business outcomes.
Upcoming Events and Webinar
UKWA Conference 2026
Mercurius IT will be exhibiting at the UK Warehousing Association Conference on 4 March 2026 in Nottingham. The event brings together leaders from warehousing, logistics, and supply chain to discuss innovation, efficiency, and digital transformation.
Visit our stand to learn how Microsoft Dynamics 365 and cloud solutions can support smarter warehouse and operations management.
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