Transforming Warehouse Operations with Microsoft Dynamics 365 

Customer Overview

A UK based distributor serving retailers nationwide and internationally sought to modernise its warehouse operations. With a broad and fastmoving product catalogue, the organisation needed improved efficiency, real time visibility, and streamlined data flows to support continued growth based distributor serving retailers nationwide and internationally sought to modernise its warehouse operations. With a broad and fastmoving product catalogue, the organisation needed improved efficiency, realtime visibility, and streamlined data flows to support continued growth. 

Challenges

No Real-Time WMS Solution 

The existing Warehouse Management System did not support real-time updates, leading to delays in stock visibility and challenges in tracking warehouse movements. realtime updates, leading to delays in stock visibility and challenges in tracking warehouse movements.time updates, leading to delays in stock visibility and challenges in tracking warehouse movements. 

Multiple Data Points for EDI Orders 

EDI order processing relied on several disconnected data sources, increasing operational complexity and the potential for data inconsistencies. 

Fragmented Data for External Reporting 

Reporting for external stakeholders required manual data consolidation from multiple systems, significantly increasing workload and the risk of errors. 

The Solution

Power App Driven RealTime WMS 

A bespoke Power App was developed, giving warehouse teams access to real-time inventory information and live movement tracking.

Azure Ports for Centralised Transaction Handling 

Azure ports were configured to manage all inbound and outbound transactions, ensuring smooth and reliable data exchange across systems. 

Out of the Box Web Services for Data Export

A suite of web services was implemented to enable structured data export, supporting BI reporting and seamless integration with external applications. 

Benefits Achieved 

Real-Time Inventory Accuracy 

Warehouse teams gained immediate visibility into stock levels and movement, reducing delays and improving decision making. 

Single Source of Truth 

All data was unified within a single system, removing duplicate data flows and significantly improving data integrity. 

Improved Reporting Efficiency 

The business now exports clean, consistent data directly to BI tools and third-party systems, reducing manual work and enabling faster, more accurate reporting.

Why Mercurius IT? 

Mercurius IT was selected for its strong expertise in Microsoft Dynamics and its proven ability to deliver transformation across complex operational environments. 

Deep Technical Expertise in the Microsoft Ecosystem 

Mercurius IT combines specialist knowledge of Dynamics 365, Power Platform, and Azure to design cohesive, future ready solutions that streamline day to day operations.

Strong Integration Capabilities 

The team excels in connecting disparate systems, automating data flows, and eliminating manual work – ensuring organisations achieve true end to end visibility. 

Tailored, Business First Approach 

Rather than offering generic technical fixes, Mercurius IT works closely with stakeholders to understand operational bottlenecks and build solutions aligned with strategic goals. 

Proven Delivery Methodology 

Their structured, transparent implementation approach minimises disruption, accelerates adoption, and ensures projects are delivered on time and within scope. 

Commitment to Long Term Partnership 

Beyond implementation, Mercurius IT provides ongoing support and optimisation, helping organisations continuously improve and scale their digital capabilities.