What’s Next for Dynamics 365 CRM, Power Platform and Microsoft AI at Work Roadmap
Microsoft’s roadmap for Dynamics 365 CRM and Power Platform just got a lot busier – and AI is now built into the CRM itself, not bolted on. Join Mercurius IT for a fast, no-fluff walkthrough of what’s shipping now and what’s coming next.
We’ll skip the marketing language and go straight to the roadmap: what Microsoft has actually shipped, what’s in preview, and what’s still ahead – including where AI now sits directly inside sales, service, and field workflows.
Key Takeaways
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How upcoming Dynamics 365 CRM, Power Platform, and Microsoft AI innovations can transform business operations
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How Copilot can improve productivity and simplify sales, service, and customer engagement
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How AI agents can automate workflows and reduce manual tasks
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How Power Platform can accelerate app development and business process automation
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How connected data and Dataverse can improve integration and collaboration
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How Copilot Studio can help build customised AI solutions for business needs
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Which emerging technologies businesses should prioritise to maximise value and prepare for future innovation
Speaker Spotlight
Atush Rohan
Senior Director – D365 CRM and Power Platform Practice
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Further Reading
Take a look at our previous blog posts that you may be interested in.
Dynamics 365 CRM Release Wave 1 2026: What’s new, what to prioritise, and how to prepare
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The Hidden Costs of Manual CRM and How Automation Solves Them
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