What’s New in Dynamics CRM Wave 1 Release 2026 Webinar
Many organisations using Microsoft Dynamics 365 CRM still struggle with fragmented customer data, manual follow-ups, and limited visibility across sales and service operations. This often leads to missed opportunities, slower response times, and inconsistent customer experiences.
With the 2026 Release Wave 1, Microsoft introduces enhanced AI capabilities, Copilot, and intelligent automation across sales, customer service, field service, and customer insights – helping teams work smarter, respond faster, and drive better engagement.
Watch this 50-minute webinar recording to see how Mercurius IT breaks down these updates in a practical way and helps organisations understand how to turn new CRM capabilities into measurable business outcomes.
Key Takeaways
- The common challenges sales and service teams face with disconnected systems and manual processes
• How Dynamics 365 CRM 2026 Wave 1 uses AI, Copilot, and automation to improve productivity
• What AI-driven insights, lead prioritisation, and customer engagement look like in practice
• Key updates across Sales, Customer Service, Field Service, and Project Operations
• How automation can streamline workflows and improve response times
• How to prioritise CRM enhancements based on business impact
• What a practical adoption and optimisation roadmap looks like
Speaker Spotlight
Jay Tahasildar
Managing Director, Mercurius IT
Atush Rohan
Director, D365 CRM & Power Platform Practice
Sri Vaishnavi Rampalli
Consultant, Microsoft Dynamics 365 CRM
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Further Reading
Take a look at our previous blog posts that you may be interested in.
Why Businesses Are Adopting Microsoft Dynamics 365 CRM in 2025
Maintaining your customer relationships is one of the most important processes for a growing business. Whether you’re nurturing new prospects or maintaining long-term partnerships, using the right tools to manage these relationships can be the key differentiator...
Benefits of Microsoft Copilot for Human Resources
Human Resources (HR) departments are the backbone of any organisation, ensuring that the workforce is engaged, productive, and aligned with the company's goals. As businesses continue to evolve, so do the tools and technologies that support HR functions. One such...
CRM Implementation Timeline: How Long It Takes & Common Blockers to Avoid
Key Takeaways A CRM implementation timeline depends on business size, system complexity, integrations, and data readiness - but proper planning can significantly reduce delays and risks. CRM implementation typically takes 1–3 months for small businesses and...
