What’s New in Dynamics CRM Wave 1 Release 2026 Webinar
Many organisations using Microsoft Dynamics 365 CRM still struggle with fragmented customer data, manual follow-ups, and limited visibility across sales and service operations. This often leads to missed opportunities, slower response times, and inconsistent customer experiences.
With the 2026 Release Wave 1, Microsoft introduces enhanced AI capabilities, Copilot, and intelligent automation across sales, customer service, field service, and customer insights – helping teams work smarter, respond faster, and drive better engagement.
Watch this 50-minute webinar recording to see how Mercurius IT breaks down these updates in a practical way and helps organisations understand how to turn new CRM capabilities into measurable business outcomes.
Key Takeaways
- The common challenges sales and service teams face with disconnected systems and manual processes
• How Dynamics 365 CRM 2026 Wave 1 uses AI, Copilot, and automation to improve productivity
• What AI-driven insights, lead prioritisation, and customer engagement look like in practice
• Key updates across Sales, Customer Service, Field Service, and Project Operations
• How automation can streamline workflows and improve response times
• How to prioritise CRM enhancements based on business impact
• What a practical adoption and optimisation roadmap looks like
Speaker Spotlight
Jay Tahasildar
Managing Director, Mercurius IT
Atush Rohan
Director, D365 CRM & Power Platform Practice
Sri Vaishnavi Rampalli
Consultant, Microsoft Dynamics 365 CRM
Access Now
Further Reading
Take a look at our previous blog posts that you may be interested in.
Top Benefits of CRM in the Healthcare Industry Explained
In the UK, healthcare providers are under increasing pressure. Patient expectations continue to rise, regulations become more demanding, and operational costs keep growing. Fragmented systems and disconnected data result in inefficiencies such as missed appointments,...
Dynamics 365 vs Zoho CRM: Which CRM Solution is Right for Your Business?
Choosing the right Customer Relationship Management (CRM) system is a big decision. It’s about making sure your business has a single, clear view of customers and prospects. A solid CRM helps you sharpen your sales strategy and stay ahead. But with so many options out...
Top Benefits of Using CRM for the Education Industry
The UK education sector is changing fast. Students expect more. Admin tasks keep piling up. Digital learning is the new normal. To keep up, institutions need smart solutions. Customer Relationship Management (CRM) systems are no longer just for businesses. They’re...
