A Case Study on Tax Digitalisation and Approval Management in D365 Finance & Operations

A leading provider of aerospace solutions is known for its approaches to delivering mission-critical services.

With a legacy of excellence and a forward-looking vision, the organisation has continually strived to enhance its operations to serve its global clientele more effectively.

Recently, they embarked on a transformative journey to optimise their financial processes and operational workflows. This journey, in collaboration with Mercurius IT, highlights the power of strategic partnerships in achieving business excellence.

Before this transformation, the organisation faced challenges typical of many large, multi-national enterprises. Tax submissions to HM Revenue & Customs (HMRC) in the United Kingdom and Swedish tax authorities were handled manually through conventional, paper-based processes.

This approach, though functional, presented inefficiencies and risks of delays. The absence of a simplified approval process for various workstreams across their 108 legal entities added complexity to their operations.

Duplication of records and incomplete information in customer and vendor data further hampered decision-making and reporting accuracy.

A backlog of pending tickets only compounded these issues, creating hurdles in achieving operational efficiency.

Recognising the need for a comprehensive solution, the organisation partnered with Mercurius IT to revolutionise its processes.

Leveraging digital tools and expertise, Mercurius IT facilitated setting up and configuring electronic channels for UK tax submissions.

This pivotal move ensured compliance with HMRC regulations while enabling real-time submissions.

The transition to digital tax submissions was a game-changer,” said a key stakeholder. “It improved accuracy and gave us the agility to confidently scale operations.

A new workflow was designed and implemented across all 108 legal entities, standardising and simplifying processes. This move brought consistency, increased efficiency, and better compliance with risk management standards.

Master data cleansing for vendor and customer records was another critical step, eliminating redundancies and ensuring data integrity across systems.

By collaborating with RSM external tax consultants, Mercurius IT ensured accurate tax configuration for Sweden, generating outputs directly from D365 F&O.

The resolution of outstanding tickets was promptly addressed during Scrum calls, reflecting an agile and responsive approach to tackling operational roadblocks.

This transformation has delivered significant benefits. Operational efficiency has increased, driven by enhanced accuracy and compliance with tax regulations.

Real-time submissions and automated workflows have ensured scalability. Improved data accuracy has unlocked better analytics and reporting, empowering the organisation with actionable insights for strategic decision-making.

“Our collaboration with Mercurius IT has not only resolved our immediate challenges but has positioned us for sustained growth,” remarked a senior executive. “The transparency, visibility, and improved collaboration across teams have been essential.”

By reducing the backlog of pending tickets and encouraging a culture of proactive problem-solving, the organisation has further strengthened its commitment to operational excellence.

This case study demonstrates how tailored solutions, delivered through collaboration and expertise, can propel organisations toward their goals.

The partnership with Mercurius IT exemplifies how businesses can harness technology and strategic alliances to turn challenges into opportunities, paving the way for progress in the aerospace industry.