Global Non-Profit Transformation
How Human Appeal Achieved 25% Revenue Growth Through Digital Finance Transformation
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Industry Region
Non-Profit / Humanitarian Global (8 Countries)
Solutions
D365, SharePoint, Power BI
~25%
Revenue Growth
Centralised insight & faster decisions
~5%
Fewer Complaints
Year-on-year improvement
~15%
Time Saved
Automation & integration efficiency
~10%
Error Reduction
Data accuracy improvement
About the Client
Human Appeal
Human Appeal is a global non-profit organisation that delivers emergency relief and long-term development. The charity operates across multiple countries, projects and currencies.
This geographic and operational complexity requires accurate, timely and transparent financial management to ensure aid reaches those who need it most.
UK
Yemen
Pakistan
Turkey
Iraq
Somalia
Palestine
Sudan
The Challenge
Transforming Finance Operations
Human Appeal set out to improve how finance supports its mission. The priorities were to:
Limited Financial Visibility
No real-time visibility of donations, spend, and project performance across multiple entities and currencies
Weak Budgetary Control
Difficulty in maintaining budgetary control and commitment accounting across projects and regions
Manual, Time-Consuming Processes
Purchase requisitions and employee advances were manual, slowing operations and reducing governance
Audit Compliance Challenges
Scattered documentation made audit readiness difficult and risked donor trust
The Solution
Microsoft Cloud Integration
Mercurius IT delivered an integrated solution on Microsoft Cloud that connects front-office data and back-office finance.
Dynamics 365 Business Central
A single financial backbone for general ledger, budget checks, commitment accounting, multi-currency and intercompany processing. Created one source of truth and improved auditability.
Budget Checks
Multi-currency
Intercompany Processing
Power BI Reporting
Dashboards and reports for budget vs actuals, donation tracking and performance by donor, project, theme and budget line. Timely insights for planning and course correction.
Donation Tracking
Performance Analytics
Timely Insights
SharePoint Requisitions Portal
Standardised purchase requisitions and advances with templates, budget checks and approvals. Reduced manual effort and improved governance.
Budget Checks
Approval Workflows
Reduced Manual Effort
Salesforce to BC Integration
Bridge imports customer and donation information into Business Central. Eliminated re-keying and streamlined downstream processing.
Automated Data Sync
Eliminated Re-keying
Streamlined Processing
Global Rollout
The programme began at the UK head office, then rolled out to Pakistan, Iraq, Palestine and Yemen. Subsequent phases extended the model to Turkey, Somalia and Sudan.
A template-driven approach in Business Central supported consistent configuration and faster onboarding for new country offices.
UK
Palestine
Somalia
Pakistan
Yemen
Sudan
Iraq
Turkey
Results & Impact
Quantified Outcomes
~25%
Revenue Growth
Centralised insight & faster decisions
~15%
Time Saved
Automation & integration efficiency
~5%
Fewer Complaints
Year-on-year improvement
~10%
Error Reduction
Data accuracy improvement
~20%
Target ROI
Programme tracking on target
Beyond the Numbers
Qualitative Benefits
Stronger Financial Control
Through budget and commitment checks across all operations
Standardised Processes
Repeatable processes that reduce manual effort and handoffs
Real-time Visibility
Across entities and countries, supporting faster decisions
Audit Readiness
Documentation attached at the point of transaction
Reuse & Scalability
The SharePoint requisition framework has been reused and extended to three additional organisations, demonstrating adaptability and value beyond the original deployment.
Business Central templates support rapid onboarding of new offices and programmes, reducing effort and time to value.
Human Appeal selected Mercurius IT for deep Microsoft expertise across Business Central, Power Platform and data analytics, combined with non-profit delivery experience.
Why Mercurius IT
Expertise That Delivers
The implementation aligned day-to-day processes with practical controls and delivered integrations that mirror how fundraising, finance and programme delivery work together.
2025
Partner of the Year
Companial Connect Award
500+
UK Businesses
Trusted by enterprises
Global
Reach
Europe, Americas, Africa
20+
Years Combined
Microsoft expertise
What’s Next
The Roadmap Ahead
Human Appeal plans to extend the platform to more locations, deepen reporting and continue refining processes to unlock further efficiency and cost savings.
The roadmap focuses on richer analytics, broader automation and ongoing optimisation to maximise the impact of every donation.
Geographic Expansion
Extend the platform to more locations worldwide
Deeper Analytics
Richer reporting and insights across all operations
Broader Automation
Continue refining processes for maximum efficiency
Ready to Transform Your Finance Operations?
Let’s discuss how Mercurius IT can help your organisation achieve similar results with Microsoft Cloud solutions.