Like in most countries, in the United Kingdom, the customs declaration process is fully automized. Therefore, as a logistics service provider, the right choice of customs software is everything in order to declare your activities correctly. When you have made a decision, it is important that you can also rely on the software – now and in the future. In other words, a stable solution for communicating with the customs office is not a wish. It is a must. And good communication goes together with a strong, future-proof platform: the DataHub.
Customs messages via DataHub
Last year, we took a giant step forward, by completely phasing out the old customs server and replacing it with the DataHub platform. An important step to support your processes in the coming years. However, the transfer does not only have benefits for the future. As a customer, you can already benefit from the DataHub platform as of today.
Because the customs server is completely transferred to the DataHub, all EDI messages run through one platform. The most significant advantage of having one platform is that we as a software provider only have to maintain one system, on which we can focus the complete 100%. Besides, it is easier to work with, because your key users only have to gain knowledge about one platform as well.
Without making the story too technical, we can tell you that with the transition, the customs flows have gained a lot of performance improvements. This was an extra focus point during the process, to make sure you can benefit from a faster application with fewer performance issues.
Of course, the mentioned improvements are of high value. However, for you as a customer, the biggest advantage is that you can gain more insight into your customs messages via the DataHub. Where the old platform was a ‘black box’, you can now follow the messages in detail. Previously, you had to depend on our support team to analyse, review, or restart certain errors. Now, you can do this yourself. In other words, you regain control of your customs flows. And when needed, you can of course still send in your question to our support team. However, you can now accept the challenge to solve the error yourself. This could save you a lot of time.
Monitor your messages in the DataHub
For all customs documents, creating and sending the documents has stayed the same. The documents can still be created via a status flow, step, or action from the top bar. It has simply become a lot easier to monitor your messages yourself. Curious how you can dive into the error message? Discover how you can easily find, analyze and resolve errors with the video underneath.