3PL Invoicing – Achieve Accuracy and Avoid Customer Complains

by | Mar 29, 2023 | 3PL Logistics

The invoicing process for 3PL is intricate and involves numerous factors, such as transactional service charges, storage calculations, and various price points based on volume and conditions. Additionally, each customer may have a unique contract for service charges and storage calculation based on their goods and transactional scenarios, making the process even more complex. 

Given these challenges, 3PL software needs to be robust to generate accurate invoices and configurable to accommodate any new invoicing scenario based on the customer’s contract. 

Inaccurate invoicing can lead to customer complaints, revenue loss, and affect cashflow. Fortunately, 3PL Dynamics offers a solution for 3PL companies to achieve invoicing accuracy. 

The WMS Contract is a flexible feature within 3PL Dynamics that allows users to establish customer contracts related to 3PL Warehousing services. This feature can be configured to handle various types of scenarios, such as calculating storage costs and service charges. Some examples include default and optional service charges, storage calculation based on pallet or weight, and weekly or daily storage calculations. Additionally, users can set storage based on Max Stock, Average Stock, or balance stock, as well as handle charges for handball or palletised load, charges for custom bonded goods, and price slabs based on the number of storage days, or the number of pallets received. The feature also allows price calculation based on the type of pallet. 

By using the WMS Contract’s configurable approach, inbuilt standard functions, and automated invoicing process, users can achieve accuracy and eliminate errors and revenue leakages by using the WMS Contract’s configurable approach, inbuilt standard functions, and automated invoicing process 

Similarly, the TMS Contract feature in 3PL Dynamics is another configurable option that allows users to set up customer contracts related to 3PL Transportation services. This feature enables users to configure complex price calculation scenarios for transportation services and achieve invoicing accuracy. Some features include transport charges based on pallet count with graduated prices, transport charges as per Km/Miles or trailer weight, transport charges as per grouped order quantity, and fuel surcharge based upon fuel clause percentage. 

To further enhance invoicing accuracy and workflow, scheduled sales invoice generation processes can be used, which automatically generate sales invoices at a scheduled date and time. This feature eliminates human intervention and ensures accurate calculations of fixed or energy service charges, avoiding revenue leakages. Document handling is another feature that can automatically email sales invoices and storage calculation reports to the specific contact person within a customer’s organisation, ensuring that invoices are sent to the correct person with all the required information in a timely manner. 

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