Maximise Your Microsoft Investment
Not Getting the
Value You Expected From Dynamics 365?
If support is slow, costs are rising, innovation has stalled, or your business has outgrown its current Dynamics 365 partner, Mercurius IT helps you get more from your Microsoft investment. Changing partner is simpler than most businesses expect.
Switch partner at any time – it is your right as a Microsoft customer
No disruption to your live Dynamics 365 environment
UK-led delivery, 21 years, 100+ Microsoft-certified consultants
Sound Familiar?
“Support tickets that sit in a queue for days?”
→ Defined SLAs and a UK support desk. Critical issues escalated immediately.
“Paying more each year for less attention?”
→ Transparent, clearly scoped plans with no surprises at renewal.
“Using half of what you bought?”
→ Adoption programmes and optimisation reviews that put your licences to work.
“No roadmap, no proactive guidance?”
→ Quarterly reviews, Wave briefings and Copilot readiness as standard.
Microsoft Solutions Partner 4x Award-Winning Microsoft Partner 21+ Years in Dynamics 365 500+ Implementations
100+ Certified Consultants
Are You Getting Full Value?
Six Signs You Are Not Getting
Full Value From Dynamics 365
These are the issues UK businesses describe most often when they come to Mercurius IT.
None of them require a new ERP project to fix.
01
Your Investment Is Under-Used
You are licensed for capability your team never adopted. Nobody has shown them what is available or why it matters.
→ With Mercurius IT: Adoption programmes and utilisation reviews that put the licences you already pay for to work.
02
Support Takes Days, Not Hours
You raise a ticket and wait. Your account manager does not call back.
→ With Mercurius IT: Defined SLAs and a UK-based support desk, with critical issues escalated immediately.
03
No Roadmap, No Proactive Guidance
Your partner fixes what breaks but never proposes what could improve.
→ With Mercurius IT: Quarterly business reviews and optimisation reports as standard, not as a chargeable extra.
04
You Have Outgrown Your Setup
The business has grown but the system has not. New entities, workflows and modules stall.
→ With Mercurius IT: Multi-entity and multi-country experience across 500+ implementations.
05
Costs Rise, Value Does Not
Support fees increase each year with no corresponding improvement in service or capability.
→ With Mercurius IT: Clearly scoped plans, and a delivery model built to give you more consultant time for your budget.
06
Missing the AI Conversation Entirely
Copilot is included in your licensing and nobody has discussed it with you.
→ With Mercurius IT: Copilot readiness assessments and practical AI guidance across your Dynamics stack.
Most businesses act after one of these: partner acquired or merged · support contract up for renewal · a stalled or failed project · a missed Wave update · costs rising with no explanation · your lead consultant left.
The Value Gap
The Gap Between What You Pay For and
What You Use
The cost of an underperforming partner rarely shows up on one invoice. It accumulates
across the year in hours, missed features and workarounds.
You Pay Twice for the Same Problem
Recurring support hours billed against issues that were never properly resolved. The invoice recurs. The fix does not.
Your Team Works Around the System
When nobody drives adoption, users revert to spreadsheets and shadow IT. The return on your Dynamics investment quietly disappears.
You Miss What You Already Own
Delayed Wave updates mean new AI and automation capability sits unused while the licence renews at full cost.
Improvement Stops at Go-Live
Most partners disappear once the project closes. Without optimisation, health checks and roadmap input, your system ages while your business moves on.
60-SECOND SCORECARD
How Much Value Is Your Dynamics 365 Partner
Actually Delivering?
Ten quick questions about your current setup. You’ll see your score straight away
– no email required – plus the two areas where you’re leaving
the most value on the table.
The Hidden Costs Nobody Talks About
✕ Copilot capability included in your subscription and never discussed
✕ Rising support fees year on year, with no service improvement
✕ No documented roadmap tying your Dynamics 365 investment to business goals
✕ Slow response to critical issues during month-end or peak trading
✕ Customisations built in a way only your current partner can maintain
✕ User adoption gaps that quietly erode your return
How Switching Works
If You Do Decide to Move, It Is
Simpler Than You Expect
01
A Conversation, Not a Pitch
No sales pressure. An honest assessment of whether moving is right for you.
02
Free System and Value Review
You find out what is working, what is not, and what you are not using.
03
Serve Notice on Your Current Partner
Most contracts carry 90 days’ notice. Mercurius IT guides you through it.
04
Complete the Partner Transfer
A simple electronic form. Mercurius IT does the heavy lifting. Zero downtime.
05
Onboard to MaxCare Support
Support starts from day one. No delays.
What Good Looks Like
What a High-Performing Dynamics 365
Partner Should Deliver
Use this as a benchmark for any partner, including your current one. Here is
what Mercurius IT provides as standard.
| Capability | Typical Partner | Mercurius IT |
|---|---|---|
| Response time defined in a written SLA | Sometimes | |
| UK-based support desk | Sometimes | |
| Senior solution architect on your calls | ||
| Proactive Wave update briefings | ||
| Quarterly business reviews as standard | ||
| Fixed, clearly scoped support pricing | Sometimes | |
| Full Dynamics 365 stack coverage | Sometimes | |
| 100+ Microsoft-certified consultants | ||
| Multi-entity, multi-country delivery experience | Sometimes | |
| Transparent renewal - no unexplained price hike | ||
| ISO 27001:2022 & Cyber Essentials Plus | Sometimes | |
| No referral fees - your independence stays intact |
Based on Mercurius IT's experience reviewing Dynamics 365 partner arrangements during partner-switch assessments. 'Sometimes' reflects that some partners offer these in premium tiers or at additional cost.
Award-Winning UK Dynamics 365 Partner
Our commitment to innovation and client success has earned us
industry-leading recognition
2022
Partner of the Year
2023
Partner of the Year
2024
2025
Partner of the Year
WHY MERCURIUS IT
Enterprise-Grade Dynamics Expertise,
Delivered Differently
500+
21+
Years of
Experience
98%
Client
Retention Rate
100+
Certified
Consultants
Premium Microsoft Expertise
Faster and More Responsive
Better Value, Not Lower Quality
Continuous Improvement
Support That Keeps Adding Value
MaxCare is the Mercurius IT proactive support programme for Dynamics 365 and Business Central.
Quarterly Reviews
Wave Update Briefings
User Training
Optimisation Reports
Dedicated Helpdesk
Every Dynamics 365 Product – Fully Supported
Whether you run one Dynamics module or ten, on the latest version or an older release,
Mercurius IT has the skills and experience to support your entire environment.
Dynamics 365 Business Central
Dynamics 365 CRM
Dynamics 365 Sales
Dynamics 365 Field Service
Dynamics 365 Finance and Supply Chain
Dynamics 365 Copilot AI
Dynamics 365 Customer Service
Microsoft Dynamics NAV
Client Stories
What Our Upgrade Clients Say
“Despite the project’s challenges, the Mercurius team demonstrated exceptional skill and commitment, working closely with us to find dynamic and efficient solutions to every issue that arose. Their expertise enabled us to successfully complete the project, unlocking new benefits for our staff across Research Units in Uganda and The Gambia.”
Akheam David Fox
Head of Enterprise Systems
London School of Hygiene & Tropical Medicine
“Mercurius assured us that Business Central was the right product and for a fixed cost, they moved us in a timely and professional way. There is a great team behind Jay’s confident smile.”
Tim Clifford
Director
PA Ross
“Mercurius carried out our Navision to Business Central migration, the project was planned and explained logically. Following a successful migration, Mercurius has become a valuable Dynamics Partner, helping with advanced platform developments, integrations, and customisations.”
Paul Andrews
IT Manager
Man and Machine Ltd
Find Out What You Are Not Getting From Dynamics 365
Start with a free Value Assessment. Mercurius IT reviews your current setup, support quality, utilisation and roadmap, and gives you a personalised improvement report. No obligation, and no pressure to change anything.
- Free review of your current Dynamics 365 environment
- No disruption to your live system
- Transparent, clearly scoped support from day one
- Dedicated account manager assigned at onboarding