4x Award-Winning Dynamics 365 CRM Partner
Your CRM Shouldn’t Just
Store Data. It Should Drive
Revenue.
Every missed follow-up, delayed response, and lost lead is money left on
the table. If your CRM is just a contact list, it’s not doing its job.
Dynamics 365 CRM scores leads, automates follow-ups, and shows your pipeline in real time
with Copilot AI writing the first draft of every email.
20+ Years in Dynamics 365 4x Partner of the Year 98% Go-Live Success 500+ Successful Projects
Award-Winning UK Dynamics 365 Partner
Our commitment to innovation and client success has earned us
industry-leading recognition
2022
Partner of the Year
2023
Partner of the Year
2024
2025
Partner of the Year
The Hidden Cost of Legacy CRM Systems
Your CRM Costs You Money Every Day
It Stays Broken
Spreadsheets, disconnected tools, and manual processes drain your sales team’s potential.
Here’s what it’s actually costing you:
5.5 hours
Lost per rep, per week
Reps manually enter data, write follow-up emails, and search for customer history instead of selling.
67%
Leads go cold
Without automated follow-ups, qualified leads slip through. Each one costs £3,000-£50,000 in lost revenue.
4 systems
Average tools juggled
Your team switches between email, spreadsheets, notes, and calendar. Context gets lost. Deals stall.
23%
Forecast accuracy
Gut-feel predictions miss targets. Finance can’t plan. Leadership can’t make informed decisions.
Based on data collected from 500+ mid-market and entreprise companies using legacy CRM systems
Dynamics 365 CRM with Microsoft Copilot
Stop Typing. Start Closing.
and does the work your reps hate so they can focus on conversations that close deals.
Unified Dynamics 365 CRM Ecosystem
One Customer Record Across Your Business
Sales, marketing, service, HR, projects each team has their own workspace.
All working from the same data. No version conflicts. No duplicates.
Never lose a deal to poor follow-up
AI scores every lead, surfaces next-best actions, and flags deals at risk — so your team closes more without working more hours.
Learn more >>
Put the right engineer on-site, first time
AI-assisted scheduling matches skills to jobs, predicts equipment failures before they happen, and gives engineers the job history on their phone.
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Earn customers for life
Route every case to the right agent, auto-suggest resolutions from your knowledge base, and track SLA compliance in real time.
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Stop sending campaigns into the void
Segment contacts by behaviour, send the right message at the right time, and pass warm leads directly to sales no handoff friction.
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Deliver every project profitably
Track hours, costs, and milestones in real time. See margin by project before it erodes - not after the invoice goes out.
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Attract and retain top talent
Post roles, manage applications, onboard new starters, and track performance - all in one place, built for UK employment law.
Learn more >>
Dynamics 365 CRM Industry Solutions
We’ve Built CRM Architectures
For Your Specific Industry
Your industry has specific problems. We’ve already built the solutions.
Dynamics 365 CRM Implementation Process
Live in 12 Weeks, Not 12 Months
Fixed timeline. Fixed scope. Fixed price. Know exactly what you’re getting before we start.
30 mins
Discovery Call
We map your sales process, identify bottlenecks, and show you exactly where Dynamics 365 fits.
_____________________
Outcome: Clear understanding of your requirements
1-2 weeks
Solution Design
Our architects design your CRM configuration. You review mockups before we build anything.
_____________________
Outcome: Detailed scope and pricing
4-12 weeks
Implementation
We configure, migrate data, and integrate with your tools. Weekly progress updates.
_____________________
Outcome: Working system in your environment
1-2 weeks
Training & Go-Live
Your team learns the system with hands-on training. We’re there for launch day.
_____________________
Outcome: Confident, productive users
Continuous
Ongoing Support
Dedicated support team. Quarterly reviews to optimise. We grow with you.
_____________________
Outcome: Long-term partnership
Dynamics 365 CRM Pricing & Licensing
Know Your Costs Before You Talk to Sales
Know Your Costs Before Talking to Sales
Answer 6 questions. Get implementation costs and license pricing in your inbox. No call, no pressure.
Implementation Process
Base + Attach pricing
Pick your main app at full price. Add others at 40-60% less. Most clients start with Sales, add Service or Marketing later.
Two license types
Full licenses (£50-75/user/month) for daily users. Team licenses (£6.60/month) for people who just need visibility.
Copilot costs extra
AI features are add-on licenses. Worth it for high-volume reps. Not needed for everyone. We’ll help you decide who gets it.
What Our Clients Say
Based on Microsoft technologies it integrates with our CRM and ERP systems to substantially improve our claims management process. It also offers our customers a much-simplified approach to raising and completing a claim and enables them to both view and add claims online. Mercurius have shown themselves to be very responsive to our needs and we believe they represent great value for money.“
“Not only did Mercurius beat our existing partner’s quote by a significant margin, they did it at a fixed price — removing our commercial risk. In the end, they guided us carefully through the process and also implemented some great improvements to our business.”
Nicholas Newitt
Dynamics 365 CRM FAQs
Straight answers to the questions every buyer asks before they commit.
How long does implementation take?
Most implementations take 8-12 weeks from kickoff to go-live. Complex multi-department rollouts may take 16-20 weeks. We’ll give you an exact timeline after the discovery call.
Can you migrate data from our current CRM?
Yes. We’ve migrated data from Salesforce, HubSpot, Zoho, Pipedrive, spreadsheets, and dozens of legacy systems. We handle data mapping, cleansing, and validation.
Can we buy Dynamics 365 Sales without the Marketing or Service modules?
Start with what you need. Dynamics 365 is modular you can add Marketing, Service, or Field Service later when you’re ready. No need to pay for unused features.
Does Dynamics 365 Copilot require separate CRM licensing?
Yes. Copilot is an add-on license per user. We recommend it for high-volume sales reps first, then expand based on ROI. We’ll help you calculate the business case.
How does Dynamics 365 CRM compare to Salesforce?
Both are enterprise-grade. Dynamics 365 has tighter Office 365 integration (Outlook, Teams, Excel), often lower total cost, and Copilot AI built natively. Salesforce has a larger app marketplace.
What Dynamics 365 user training and post-go-live support do you provide?
We include role-based training: sales reps learn their workflows, managers learn reporting, admins learn configuration. Plus on-demand video library and documentation.
What's your support model after go-live?
We offer tiered support packages. Basic includes email support and quarterly check-ins. Premium adds phone support, faster SLAs, and dedicated account manager.
Can we customise the system ourselves after implementation?
Yes. Dynamics 365 is highly configurable without code. We train your admins to add fields, modify forms, and create reports. For complex changes, our support team is available.
How do you handle data migration to Dynamics 365 CRM?
Can Dynamics 365 CRM integrate with our existing ERP and financial software?
Find Out What’s Broken and How to Fix It
We review your current setup, identify where you’re losing revenue,
show you what Dynamics 365 fixes. No obligation.
What Happens on the Call?
30-mins discovery call to understand your current system
Free Implementation assessment with cost-benefit analysis
Custom roadmap with timeline and pricing
No obligation – direct answers to your questions